21 Oct
HeadX
London
Job description
About us :
We build online businesses. The founding team has been working in the online space for over 15 years and successfully grew and consulted a number of companies to 8-figure brands.
Our current eCommerce grew from $0 to $1M / Monthly Revenue in just 6 Months. We are now taking over the USA and planning global expansion.
Bootstrapped it all the way. No outside investors. Our goal is to hit $100M within a couple of years. We are result oriented team that knows for survival you need always test, evolve and adapt to be the best.
Our team is very open-minded and huge believers in extreme ownership
What We Are Offering :
- Interesting, challenging, fast-growing projects
- Strong and open-minded, transparent team
- An environment that will push you to grow and evolve
- Freedom to make decisions (and fails!)
- Fully remote team, flexible times (according to clients or team needs)
- Non-corporate, ever-evolving environment
- Results and solutions-oriented environment
Our Values
- Continuous Improvement - Life is never-ending growth. The day you stop growing - you start dying. We implement what we learn otherwise it's worthless.
- Extreme Ownership - People make their own decisions and hold themselves accountable. We solve any roadblocks, not blame or rely on others.
- Grit - Resilient, perseverant, and plain ol' not giving up. Not letting anything stop you. Not being afraid to get your hands dirty.
Getting those blisters.
- Performance driven - Make shit happen, don't just talk about doing, focus on getting it done and the output of your work, not how many hours you put in.
- Integrity - Being human and understanding each other, operating by wishing others good, and being very transparent with feedback.
- Exceptional Team - The team is the cornerstone of our success, propelling us to achieve greatness. Our Culture brings both memorable experiences and fulfillment.
Job Summary :
The eCommerce Operations Specialist manages all aspects of eCommerce operations, including sales and marketing strategies, website management, automation, risk assessment, profitability optimization, data analysis, customer support, and compliance.
They ensure a seamless customer journey, maximize profitability, and maintain efficient processes and policies.
Job Responsibilities :
- Manage all aspects of eCommerce operations website across clients' journeys and experiences.
- Develop the necessary sales and marketing strategies, and execute them.
- Implement the right tools, software, and technologies for effective website eCommerce operations.
- Ensure day-to-day website's (Shopify) operations and platform are running smoothly from technical aspects including site navigation, content development, checkout funnel, and promotional campaigns (CMS blocks, Customer Journey, bounce rate, product / merchandise assortments, others).
- Develop and manage dashboards, reporting structure, OKRs, KPIs, SOPs, Metrics, and Compliance standards.
- Automate all aspects of the website and eCommerce operations using all the necessary tools, APIs, and plugins.
- Anticipate the risk factors across the operations, and build business sustainable plans (business continuity management).
- Elevate the business profitability based on the set goals and objectives using all necessary marketing and branding aspects including social media, SEO, and others.
- Analyze metrics and data, marketing reports and results, and profit margins.
- Manage inventories, refunds, customer support, and pricing.
- Manage and develop processes, procedures, and policies, and make sure that they are up to date and meet international standards and requirements.
Job Requirements :
- Minimum of 5 years of experience within eCommerce Operations.
- Fluent in English (speaking, writing, and reading).
- Good experience with supply chain, procurement, logistics, and warehouse management.
- Experience in the business-to-consumer (B2C) digital retail market within the eCommerce space.
- Agile,
and ability to work in a face-paced working environment. Startup experience is a big plus.
- Experience in managing stakeholders, client relations, and vendor management.
- Excellent communication and presentation skills, time management, and ability to multitask.
- Good with Project management, reporting, data analysis, and dashboard management.
- Able to work within the EU timezone.
Top Skills and Competencies of the Job :
- Proficiency in website management platforms (e.g., Shopify)
- Knowledge of sales and marketing strategies for eCommerce
- Experience with implementing and utilizing eCommerce tools, software, and technologies
- Familiarity with CMS (Content Management System) blocks and website navigation
- Understanding of customer journey analysis and optimization
- Ability to develop and manage dashboards, reporting structures, and key performance indicators (KPIs)
- Knowledge of API integration and plugin utilization for automation
- Experience in risk assessment and business continuity management
- Expertise in leveraging social media and SEO for marketing and branding
- Strong analytical skills for data analysis, marketing reports, and profit margin assessment.
Hiring Process :
- Round (1) : Review and evaluate your application
- Round (2) : Invite and submit the practical task / assessment
- Round (3) : HR Interview
- Round (4) : Line Manager's Interview