21 Oct
The Recruitment
County Down
Job description
Our client, A Large public sector organisation, based in Newry is looking for an Administrative Officer to join their team.
Duration : Upto 52 weeks
Rate of pay : £12.59
Location : Newry
Hours : 37 hours per week but AWP 08 : 00 20 : 00 on a rota basis
Start date : 26th September
Main Duties :
Duties will be as a Case Manager within Newry Service Centre for Universal Credit. They will work as part of a mulitfunctional Case Management Team and will be responsible for helping claimants to create and maintain their digital account.
They will be proactive in ensuring that all actions and To-Do required to maintain the claimant’s account,
are completed promptly and accurately and they will manage cases through the lifespan of the claim.
They will communicate with both claimants and colleagues to progress cases and resolve queries through all available channels.
Telephony will also be completed on a daily basis by Case Managers. In delivering a quality service for claimants, they will take a whole cases approach and be responsible for actively managing all appropriate actions promptly on a claim with minimal handoffs.
As the Universial Credit service is continually changing they will also contribute to the continuous improvement of UC by reviewing the service and processes and provide feedback on their own and claimants’ experience.
As automation of UC increases over time, the content of this job role may change. Please Note Full attendance on a 17-day long trainging course will be required.
The first day of the course will be face-to-face, venue to be confirmed, with the remaining of the course is virtual from their local office of Newry Service Centre.
No Leave will be permitted during the Manadatory Training.
Essential Criteria :
5 GCSEs A-C (Must include Maths and English)
Please note that successful applicants will be required to complete an AccessNI check
▶️ Admin Officer – Newry
🖊️ The Recruitment
📍 County Down