21 Oct
BYD EUROPE
London Borough of Hounslow
Job description
As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.
We are looking for a After-Sales Assistant to be part of our After sales team, based in Hounslow BYD London Office.
Your key responsibilities will be :
- Assist in handling various daily tasks of the UK after-sales team.
- Assist in the daily shipment of spare parts to ensure timely delivery to project sites.
- Support project managers in resolving on-site issues.
- Assist in arranging and managing business travel for the after-sales team,
including transportation and accommodation.
- Submit and manage internal processes required by the company in daily work.
- Identify and maintain local service provider resources in the UK.
- Book third-party training courses to ensure continuous skill improvement for the team.
- Assist with onboarding new employees, including training and related procedures.
- Manage after-sales engineers' vehicles, including maintenance, servicing, and usage records.
- Check and record engineers' overtime to ensure reasonable work arrangements.
- Work in the office, supporting the team's daily operations and other administrative tasks.
- Perform other duties as assigned.
Your profile :
- Associate degree or above in any field.
- Minimum 1-2 years of relevant work experience; familiarity with after-sales service processes is preferred.
- Proficient in English, both written and spoken, able to communicate seamlessly with the local team and customers.
- Strong communication skills, able to interact effectively with personnel at all levels.
- Proficient in using office software (e.g., Microsoft Office suite).
- Excellent organizational and coordination skills, able to handle multiple tasks efficiently.
- Detail-oriented and responsible, with a strong attention to detail.
- Team player, capable of adapting to a multicultural work environment.
- Problem-solving skills, able to work effectively under pressure.
- Basic knowledge of financial management is an advantage.
- Has right-to-work in the UK.
We offer :
- Performance and experience based competitive remuneration, pension plan.
- 25 holidays + 8 bank holidays
- Department & company wide teambuilding events.
- On-site free parking.
About BYD UK and BYD Energy Storage
BYD UK is the UK distributor of BYD Company Ltd which is a China-based company and a global leading-edge provider of green energy technologies.
BYD UK offers a range of Energy Storage Systems.
BYD UK is the UK distributor of BYD Company Ltd which is a China-based company and a global leading-edge provider of green energy technologies.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
▶️ After-Sales Assistant
🖊️ BYD EUROPE
📍 London Borough of Hounslow