Customer Service Specialist – Greek Speaking

Customer Service Specialist – Greek Speaking

Job description

Overview

Job Title : Customer Service Specialist Greek Speaking

Location : Chester, North West

Pay Rate : Up to £17.00 Per Hour PAYE

12 Month Contract Possibility of extension / made permanent.

My Global pharmaceutical client is looking for a customer service associate to join their team initially on a 12-month contract basis.

Position Purpose

- Interact with customers to receive and process orders
- Handle billing and account inquiries.
- Investigate and resolve customer issues
- Understand policies around order management and execute in compliance with Global Distribution Practices (GDP)
- Support with preparation of Extract and analyse data.






- Handle escalation from specialists and acting as first line problem solver.
- Escalate to Manager any complex enquiry and collaborate on solution.

Key Responsibilities

- Receive orders and enter them in SAP system after performing validations.
- Receive and answer customer enquiries through phone, e-mail and fax and record in CRM system.
- Inform customers in case of quality issues related to product, recalls, or put on hold situations.
- Master the quality complaint procedure and adverse event as defined per SOP.
- Monitor all open orders / deliveries until completion.
- Handle exceptions, coordinate with stakeholder and escalate.
- Determine root causes and inform customers of outcomes with additional responsibility of first line analysis to communicate to Manager.
- Escalate order management disputes issues to in-market Order to Cash (O2C) team.
- Master the understanding of business logistics and Handle through customer complaints the creation of debit / credit.
- Perform Audit Control report review and escalate any potential deficiency.






- Understand customer qualification market specifics and provide Support for customer qualification process through the direct interaction with the customer.

Knowledge, Skills & Qualifications

- Business fluent in Greek, required.
- Experience in customer service and logistics would be beneficial.
- Ability to use SAP (SD module) and other Customer Service applications.
- Advance knowledge and use of Office productivity tools
- Ability to identify, analyse and solve problems, with limited guidance.
- Quantitative and analytical skills.
- Take responsibility and accountability for successful completion of assigned tasks to themselves as well as the team.
- Work prioritization and planning. Define long term activity schedule guided by direct manager.






- Co-operate with other teams both internally and with external parties.
- Identify and drive areas for continuous improvement.

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