21 Oct
Thomson Reuters
London
Job description
ABOUT THOMSON REUTERS
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage.
Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster.
We deliver this must-have insight to the legal, tax and accounting, risk and media markets, powered by the world's most trusted news organisation.
Business Unit : Legal Professionals Europe
Our Legal organisation focuses on connecting our customers’ businesses to the ever-changing legal and regulatory environment.
We provide critical online and print information, decision support tools, software and services to lawyers who practice in law firms, in corporate legal departments and in the Public and Third Sector.
Strategic Account Director Law Firms
Role Purpose / Summary :
Reporting to the Strategic Sales Manager, this is an exciting opportunity to join the Strategic Sales team. You will be responsible for some of the UK’s Top 60 Strategic Law Firm delivering exceptional customer service that demonstrates value to the customer and provides growth to our business.
This is a key role within the sales organisation that requires entrepreneurship and enthusiasm. You will need to identify key stakeholders within each client and build strong long-term partnerships with them.
Working closely with internal teams you will need a collaborative focus to ensure we meet changing customer expectations.
You will be responsible for your own territory and should use structured Account Planning methods to set goals and detail how you will achieve them.
About The Role :
- Deep understanding of the firm’s business strategy and objectives to inform the direction of Thomson Reuters and ensure we align to our capabilities effectively
- Responsibility for the long term strategic goal of the customer with Thomson Reuters
- Align collective resources of Thomson Reuters to build long-term business relationships, grow revenue, drive retention and increase the Thomson Reuters footprint
- Collaborate effectively across Thomson Reuters to develop the account strategy for each assigned firm, agree on prioritisation of opportunities with relevant sales and account management colleagues and take responsibility for driving progress on the account strategy within the firm,
coordinating relevant touchpoints and acting as the point of coordination across Thomson Reuters
- Demonstrate strong negotiation skills focusing on the Thomson Reuters value proposition, identify opportunities to create needs and competitive solutions
- Act as senior escalation point for customers and internal account teams as necessary
- Build and leverage executive level relationship to drive engagement and strategic alignment with Thomson Reuters
- Develop and create client specific global account strategy and account plans
- Keep accurate records in Salesforce
- Ensure the right connections between Thomson Reuters and the customers exist at all levels by bringing the relevant stakeholders from each organisation together into strategic meetings
- Meet and exceed all performance goals
- Build trusted adviser relationships with executives and decision makers at assigned firms; responsible for creating win-win solutions and outcomes to further customer engagement and loyalty
- Build credibility through strong understanding of the firm’s strategy and identify and create solutions to address those needs
About You
The key areas we will be looking for evidence of continued exposure, ability and success include :
- Experience and success of working in a Strategic Account Management role
- Strategic partnering, network building and client management
- High level C Suite negotiation skills and opportunity creation leading to solution delivery
- Experience of managing high value portfolios of clients and services
- Proven success at retention, up selling and cross selling for complex, online / software products
- Experience and success of managing complex, high level client relationships
- Knowledge & Experience of legal industry & market network
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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through :
Hybrid Work Model : We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- Wellbeing : Comprehensive benefit plans; flexible and supportive benefits for work-life balance : flexible vacation,
two company-wide Mental Health Days Off;
- work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription;
retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture : Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development : LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company;
Ten Thousand Coffees Thomson Reuters café networking.
Social Impact :
Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work : We have a superpower that we’ve never talked about with as much pride as we should we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.
Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future?
At Thomson Reuters,
we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services Reuters.
We help these professionals do their jobs better, creating more time for them to focus on the things that matter most : advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.
At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them.
Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
Thomson Reuters is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
More information about Thomson Reuters can be found on .
▶️ Strategic Account Director
🖊️ Thomson Reuters
📍 London