21 Oct
Bank of China
Birmingham
Job description
Birmingham Branch of Bank of China is part of the first line of defence of the bank that provides financial services to individual, as well as SME clients.
It is an important point of contact for individual customers to access their current and current accounts, mortgages, debit cards and credit cards services.
As an Assistant Customer Service Mandarin speaking, you will be responsible to deliver excellent customer service at the front office whilst ensuring all regulatory obligations are fully adhered to.
You will also undertake operation tasks to assist the Branch in achieving its targets and objectives. This is a full time permanent position.
Key responsibilities
- Process new account applications,
closure of accounts and change of customers information
- Manage customers enquiries at the front office
- Maintain customer relationship and cross-sell relevant products and services
- Discuss with customers any any-cash matters they may have
- Assist in on-going Customer Due Diligence (CDD) review
- Deal with cash and non-cash transactions at the front office
- Collect, check and ensure safe keeping of cash and cheques
- Promote products and services to potential clients
- Deal with post returned and daily overdraft reports
- Ensure all activities meet the Bank’s internal policies, procedures, and other regulatory requirements at all times
Requirements
- Degree educated preferably in Business, Finance or other equivalent
- Understanding of Retail Banking Products (e.g.
Personal and Business credit cards / Personal accounts)
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Team player who is able to work independently
- Highly organised
- Attention to details
- Excellent English and Mandarin written and verbal communication skills