20 Oct
Hermes
Greater London
Job description
Key responsibilities
- Supporting and assisting the Senior Retail Operations Manager with ongoing operations related training activity across the UK
- Pro-actively reaching out out to stores to understand training needs and set up 1 to 1 or 1 to Many trainings accordingly
- Working closely with the Hermes GB and Hermes Europe teams to build training tool kits for the stores
- Maintain the training database for Hermes GB stores
- Supporting with generating ideas for future trainings / events / initiatives including the planning and coordination.
- Creating / updating training materials and presentations with direction from Senior Retail Operations Manager
- Point of contact for stores requesting training materials and support
- Support in delivering training modules
- Ownership over the organisation and management of the operations training schedule for the stores, with direction from Senior Retail Operations Manager
- Undertake any other relevant duties within the overall scope of this post as may be requested by the Retail Director and the Retail Operations Manager Competencies
- Technology Savvy : Ability to quickly learn and adapt to new technologies and updates to existing tools.
- Training Design : Ability to develop effective training materials, including manuals, guides, presentations.
- Adaptability : Flexibility to adjust training methods and materials based on the audience's needs and feedback.
- Proficient in the use of PowerPoint, Excel and Word programs
- Shows initiative and a can-do attitude
- Positive outlook and solutions centric
- Team player
- Some experience in an administrative / operations position, preferably in a retail environment
- Very organised, rigorous and reliable,
able to organise his / her work autonomously and to anticipate
- Professional with ability to work efficiently and accurately under pressure.
- Some understanding of Hermes tools and ability to train other team members A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide.
Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.
The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.
Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.