20 Oct
Barts Health NHS Trust
London
Job description
Job overview
An exciting opportunity has arisen for a dynamic and ambitious individual to join the Respiratory Medicine department at St.
Bartholomew’s Hospital.
We are seeking to recruit a Patient Pathway Coordinator to provide excellent patient pathway support within the Respiratory department and to assist in the delivery of a high-quality service for the Lung Cancer Department.
The post holder will play a key role in ensuring a smooth and efficient pathway administration for patients throughout their journey through the Service, from the point of referral, for both outpatient & inpatients, to point of discharge.
The successful applicant will be highly motivated,
proactive and well organized with a strong sense of patient / customer care.
The ability to multitask, work in a team and work under pressure in what can often be a busy office environment is essential.
Candidates should have good knowledge and understanding of patient access targets, Cancer pathway and ideally will have prior experience of working in an administrative role in an NHS setting.
This is a fantastic opportunity for those wanting to broaden their skill set and who may be seeking to develop a career in an NHS or Healthcare setting.
Main duties of the job
To be the point of contact for patients for all issues relating to their pathway of care in regardto both inpatients and outpatients.
The post holder will work as part of a multi-disciplinaryteam, under the direction of the Clinical Lead, and will provide expertise in the proactivemanagement of the patient pathway from referral to discharge, ensuring the entire pathway ismanagedsmoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being anaccessible, customer focussed and knowledgeable point of contact.
To provide a consistentapproach across the Trust, Standard Operating Procedures (SOP) will describe how thefunctionsofthis rolewillbecarriedoutalongwiththetimescalesthatwillbeadhered.
Working for our organisation
Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation.
Having lifted ourselves out of special measures,
we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond.
That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time.
It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging.
We value our differences and fully advocate,
cultivate and support an inclusive working environment.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required.
For both documents, please view the attachment / s below.
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone.
We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
Person specification
Qualifications
Essential criteria
GCSE or equivalent in English and Maths.
Experience
Essential criteria
- Acts responsibly as a team member and seeks help if necessary.
- Ability to use and maintain resources efficiently.
- Ability to treat everyone with whom s / he comes into contact with dignity and respect.
Desirable criteria
- An understanding of Medical Terminology appropriate to specialism.
- EPR / CRS and Choose and Book.
Experience
Essential criteria
- Experience using customer focused administrative system.
- Experience working in a customer focused environment.
Skills
Essential criteria
- Data / Records / Information Management Accurate data entry, typing and checking skills
- Pays attention to detail
- Skilled in the use of IT / patient data systems (as listed above).
- Writing and reporting skills.
- Quality and Service Improvement.
- Contributes to service improvements and is solution focused.
Desirable criteria
- Ability to communicate effectively in a language other than English.
▶️ Patient Pathway Coordinator
🖊️ Barts Health NHS Trust
📍 London