Service Administrator

Service Administrator

Job description

Job summary

- Providing excellent customer care. Hospital visits can be stressful and daunting, so you will be a great communicator with strong customer service skills to put our patients at ease, treating them with tact and empathy
- Coordinating and organising the attendance of patients to outpatient, day case and theatre appointments
- Ensuring all administrative processes and enquiries are dealt with in an efficient and timely manner. Typical tasks that you will complete are :
- Proof reading clinical letters (please note there is no audio typing in this role)
- Monitoring waiting times, ensuring that our patients treatment pathways,





from referral to treatment are accurate and up to date (you can find out more on what this means here : NHS England Referral to treatment)
- Booking appointments from waiting lists
- Setting up and updating clinics / Theatre bookings
- Liaising with other health services
- Assisting and supporting other members of the administrative team across the department or division, including dealing with telephone calls and resolving enquiries for patients, their carers and visitors.

Main duties of the job

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

About us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon.

Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon,





while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes.

We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations,





enabling us to provide world-class care to our local communities.

Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.

Job description

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role :

We are looking for someone who enjoys working as part of a busy and vibrant team to join us full-time in our Vascular Surgery Admin team as a Service Administrator / Medical Secretary.

The successful candidate must be highly motivated with excellent communication skills, an ability to use your own initiative and work well under pressure.

You will be adaptable,





reliable and an excellent team member with good secretarial qualifications and / or experience. Knowledge of working in a hospital environment and medical terminology is desirable.

You will have excellent communication and interpersonal skills, and proven experience in dealing with Patients on the telephone.

You will be flexible and adaptable with excellent IT skills.

You will need to enjoy the challenge of working as part of a busy team yet have the ability to use your own initiative to meet the changing needs of the department.

Our team is made up of dedicated, patient focused individuals, who communicate well and have great interpersonal skills.

Theyre organised problem solvers with strong attention to detail.







If you feel you would be able to meet the needs of this challenging and rewarding role, then we would be delighted to hear from you.

Visits to the department are welcome and encouraged.

Working Pattern : hours per week, Monday to Friday between and 5pm - Can be discussed at interview

Interview Date : Monday 23rd September and Wednesday 25th September 2024

Pay : The salary advertised for this position reflects the Agenda for Change 2024-5 rates, inclusive of a pay award implemented from October 2024.

If you join before this date, the pay award will be backdated to April 2024 or your start date, whichever is later. Until then, remuneration will be based on the 2023-4 pay bandings (Pay scales for 2023 / 24 NHS Employers).

For further information please contact : Sally-Anne Long,





Admin Line Manager on 07464 521541 or email at

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential.

We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities.

We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.







The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills.

Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS,





you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including :

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Person Specification

General Requirements

Essential

See job description text above, and (where applicable) you can download a copy of the full job description

Desirable

- See job description text above, and (where applicable) you can download a copy of the full job description