19 Oct
Hearst UK
Brighton
Description
About this job
The Product Manager and Experience Specialist sits at the heart of our work; helping develop actionable resources, creating robust recommendations and crafting quality experiences.
They lead our projects and the product development throughout its lifecycle. This includes working out what customers want, helping the business to achieve its commercial goals, and reflecting the values of the brand. They also provide the product vision and leadership for the many other roles involved in designing, developing and building the solution. This includes ensuring the solution supports the strategy and defined goals.
You’ll work closely with the Senior Product Manager and Head of Business Solutions and Transformation Strategy owning and supporting programmes from opportunity analysis through to planning and production to performance measurement.
As well as creating onsite, product and interactive experiences for our clients, you’ll occasionally craft case studies, award entries, reports, guides, news and more for the iCrossing brand.
This role requires 2 days per week in the office (London/Brighton/Cardiff). You will also need the right to work in the UK.
About our Business Solutions and Transformation Strategy team
We are a diverse and multi-talented team that works collaboratively across all our projects. Our clients trust us to be a key driver in how they develop themselves as a business which can range from defining an MVP of new idea in just a few hours to creating organisational change that lasts a lifetime.
Being T-Shaped is at the heart of what everyone does, having a core of expertise but most importantly understanding the wider disciplines of iCrossing.
This ensures that regardless of seniority we can always have the right conversations at the right time and the confidence to always deliver the very best work.
We are better together. Each one of us has a role in making iCrossing an energizing and inspiring place to work.
Responsibilities
What you’ll do
- Define the business, brand, and audience needs
- Own the product development:
- Vision and Strategy: Work closely with the experience strategy lead to define the product vision aligned with the business goals.
- Market Research: Understand customer needs, market trends, and competition.
- Roadmap Planning: Develop and maintain an objective led roadmap.
- Product Requirements:
Utilise agile methodologies for developing product requirements through iterative processes and continuous feedback.
- Team Empowerment: Foster a culture of trust and empowerment where teams can make decisions and innovate.
- Stakeholder Collaboration: Collaborate with both internal and external stakeholders across functions such as engineering, design, analytics, marketing, and sales.
- Client Collaboration: Work directly with clients, lead workshops, and build close working relationships to understand their needs and ensure the product meets their expectations.
- Customer Feedback: Gather and analyse feedback for continual improvement.
- Performance Monitoring: Use metrics and KPIs to monitor product performance.
- Backlog Management:
Maintain and prioritise the product backlog to ensure the team is always working on the most valuable tasks.
- Risk Management: Manage the four key product risks:
- Value Risk: Directly responsible to ensure the product is valuable to customers.
- Usability Risk: Collaborate closely with UX/UI to ensure the product is user-friendly.
- Feasibility Risk: Collaborate closely with technical lead to ensure the product can be built with available technology and resources.
- Business Viability Risk: Directly responsible to ensure the product aligns with the business's financial and strategic goals.
- To be an ambassador of iCrossing and its values
- You may be required to undertake such further duties as your skills, qualifications and experience allow and/or as may be assigned to you from time to time
Qualifications
Who you are
We want to see your drive and enthusiasm for being a Product Manager and Experience Specialist. In addition to this, we’re looking for someone who is/has:
- able to multi-task across a range of projects, prioritising what is most important
- curious about culture, consumer behaviour and digital marketing
- a proactive learner
- the ability to extract the right information from the right sources
- an expert communicator and storyteller, both verbally and written, able to communicate complex ideas clearly
- able to build collaborative partnerships with internal teams, clients, agency partners and key vendors
- able to communicate effectively between a range of teams and stakeholders including content managers, copywriters, UX designers,
product engineers etc.
- able to translate data into insights, actions and clear narratives
- a strong sense of responsibility, ownership and accountability
- the ability to challenge in a constructive way, curiosity to find better ways
- maturity, confidence and perspective to manage unexpected changes
- strategic thinking and strategy development
▶️ Product Manager and Experience Specialist
🖊️ Hearst UK
📍 Brighton