19 Oct
DiverseJobsMatter
Leeds
Job Description
Primary Details
Time Type: Full time
Worker Type: Employee
FNOL Claims Technician
The Opportunity:
The Claims team has been built to meet the evolving needs of our business and our customers. The team is a formidable force for our company, comprising over five hundred people spread across multiple locations within UK and the rest of Europe, and reflecting the diversity and strength of the region. Handling over 200,000 claims a year, we have built a reputation for excellence within the market and is widely recognised for its technical expertise.
You will be responsible for engaging with our customers, claims teams and third parties about motor claims.
We currently have different roles available which may include but not limited to the following duties:
- Answer calls and written correspondence from our customers to make sure they have the support they need at the first point of contact
- Action written response correspondence as appropriate
- Liaise with stakeholders regarding claims to ensure the best outcomes for our customers
- Negotiate settlements with third parties
- Entering key data accurately on Excel and in-house systems
- Working with automated assisted processes
- Develop and maintain a knowledge of legal & regulatory matters
- Understand the technical language used in documents and interpret the meaning
- Put the customer at the forefront of everything we do
About you
- A passion for excellent customer service by going above and beyond to understand our customers’ needs
- Able to follow a detailed process to ensure that all data is accurately recorded in a consistent manner
- The capability to develop and maintain an understanding of legal, regulatory & insurance matters
- A willingness to embrace and help shape innovation and technology within our company to the benefit of the customer
- Able to adapt to changing customer requirements in a modern workforce.
- Ability to own and resolve problems
▶️ Claims Administrator
🖊️ DiverseJobsMatter
📍 Leeds