19 Oct
Mitie
London
Job description
Job Overview
The Duty Shift Manager is responsible for supporting the Corporate Security Manager in all aspects of the day-to-day Security operation at a very busy, high profile and prestigious contract.
They must be capable of managing and motivating a team to ensure the highest standard of service delivery, whilst striving for continuous improvement.
The role also relies heavily on strong judgment, professionalism, and the confidence of the individual to manage emergency and routine situations.
Main Duties
Do you have the ability to manage and mentor a team of security professionals?
Do you have the ability to solve problems, make decisions and prioritise tasks?
Are you committed to continuous improvement for yourself and your team?
To be responsible for the day-to-day operation of Security.
Be the first point of contact for the Security team and deal with day-to-day matters such as standards of dress, discipline, and conduct are met and adhered to.
Assist in on-going training to resident security teams and ensure all new security officers are fully trained and inducted to the site procedures and policies including CCTV, access control systems, deliveries and removals, fire alarms and intruder alarm.
Develop teamwork within the workforce, ensuring high morale through effective motivational methods.
Support in review of Security Officers performance and development.
To assist and support in any security Incidents, i.e. protests, missing items, complaints etc.
Provide customer / client liaison as and when required.
Ensure Assignment Instructions are adhered to at all times by the security team.
Ensure that any important messages are conveyed in the Security Handover and that all security personnel read and acknowledge them.
Ensuring security records and logs are being kept up to date.
Ensure the security team are compliant with all relevant legislation on data protection.
What we are looking for
- Previous Corporate Security Experience
- SIA License
- Excellent literacy and communication skills and have excellent verbal and written English.
- Be computer and software literate.
- Reliability, self- motivation and ability to use own initiative and work without supervision.
- The ability to transfer self-motivation to staff.
- The skill, tact and diplomacy to deal with people at all levels.
- Self-confidence and an interest in self-development.
- The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee.
Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle.
You can choose from dental insurance, dining cards, coffee clubs,
buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform.
And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants.
We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us.
We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.