19 Oct
MAXIMUS
Great Britain
Job description
General information
Job Posting Title Community Engagement Officer Date Wednesday, July 17, 2024 City Remote Country United Kingdom Working time Full-time
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Refugee Employability Programme is a newly established service to support refugees arriving in England to access the tools they need to become fully independent and provide for themselves and their families.
We are looking for a Community Engagement Officer to generate referrals to this exciting new programme, forging local community-based engagement.
The role will be based in Greater Manchester but with travel to Lancashire also.
This role will share the benefits of the programme, the expected support that customers will receive along the journey to integration and employment.
The Community Engagement Officer will support, where needed, to help customers to apply to the programme and act at a local level to ensure understanding and awareness.
The programme is designed to allow customers of the service to self refer and therefore, this role is a vital link in the process of offering refugees the support they need.
- Engagement : Work within the Refugee community locations or central hubs to generate referrals to the Programme. Share the benefits of the Refugee Employability Programme,
the expected support that is available and the journey through integration to Employment.
- Host awareness and engagement sessions across the region, regularly revisiting the communities that we will serve.
- Internal Stakeholders : Generate strong links within your regional team, ensuring you are up to date with technological and process improvements in order that you can share this with future customers.
Ensure you understand the end-to-end process and modify your approach based on feedback from within the Internal stakeholder group.
Policies and Procedures : Comply with all maximus policies and procedures, demonstrating a clear understanding of the company values.
As a representative of Maximus in a customer facing delivery team,
ensure you display these values in your day to day role.
English Language Training : Work closely with the Training team to share intelligence on new demographics and their training needs.
Have a clear understanding on the training on offer to support customers who may have questions over the service.
Community Partnership Network : Understand and collaborate with the CPN network of partner organisations who can provide complementary support to our participants that support improved independence.
Provide information, signposting to these organisations to benefit customers joining the programme.
Safeguarding : Be aware of challenges faced by the customers we are supporting in respect to Safeguarding as well as integration concerns.
Use channels of reporting as set out in the Safeguarding Policy
Qualifications & Experience
- Community Engagement experience, working with customers from Refugee or similar customer groups.
- A good understanding of how to successfully generate Self-Referrals. An understanding of the needs of refugees and their journey / barriers to employment.
- Experience of working with community-based agencies and authorities to offer customers pathways to integration and employment.
- Experience of achieving a referral target, KPIs and Objectives.
- Experience of increasing customer referrals through innovation.
Desirable
Multi-lingual
Individual Competencies
- Responsive to the customer base, managing own calendar in line with the Referral Generation Plan.
- Flexible and agile to targeting regional areas across a wide patch and communities that require additional support.
- Positive approach and a can-do attitude to generate ideas and solutions.
- Operate independently across the community hubs with check in as part of the wider Engagement Team.
- Excellent written and verbal skills.
- Resilient and able to deliver a quality result despite facing challenges.
Desirable
Lived or previous experience of working with Refugees
Key Business Priorities Internal
- Operations Manager
- Senior Community Officers
- Head of REP
- Central Service leads
- CPN Leads
External
- Community Groups
- Local Authorities
- Partners and Service Providers
- Other Providers
- Commissioner representatives
- Accommodation providers
- Specialist refugee organisations
▶️ Community Engagement Officer
🖊️ MAXIMUS
📍 Great Britain