Customer Service Manager

Customer Service Manager

Job description

- Hybrid working and office is in an amazing location
- Lovely work atmosphere with an amazing benefits package

About Our Client

This company is a well-established player in the FMCG industry with an employee base of over 500 individuals. With a presence in multiple locations, including London, they focus on providing top-quality consumer goods whilst maintaining a strong commitment to sustainability and ethical practices.

Job Description

- Leading the Secretarial & Business Support team to achieve strategic goals.
- Implementing customer service strategies to increase customer satisfaction.
- Analysing customer feedback and market trends to inform decision making.






- Developing strong relationships with key customers to drive loyalty and growth.
- Working closely with other departments to ensure a consistent customer experience.
- Managing team performance and providing necessary training and development.
- Maintaining knowledge of FMCG industry trends and practices.
- Overseeing the creation and implementation of policies that enhance customer satisfaction.

The Successful Applicant

A successful Customer Success Manager should have :

- A degree in Business Management or a related field.
- Experience in a leadership role within the Secretarial & Business Support department.
- Strong knowledge of the FMCG industry.
- Excellent customer service and relationship management skills.
- Strong strategic and analytical thinking abilities.
- Exceptional communication skills, both written and verbal.

What's on Offer

- A competitive salary in the range of £38,200 to £40,000, plus benefits.
- An inclusive and collaborative company culture.
- Opportunities for professional development and growth.
- Generous holiday leave package.






- The chance to make a real impact within a leading FMCG company.

If you are a driven and customer-focused individual looking to make a difference, we invite you to apply for the role of Customer Success Manager.

▶️ Customer Service Manager
🖊️ Page Personnel
📍 City of London