19 Oct
Hermes
London
Job description
Key responsibilities
- Supporting and assisting the Senior Retail Operations Manager with ongoing operations related training activity across the UK
- Pro-actively reaching out out to stores to understand training needs and set up 1 to 1 or 1 to Many trainings accordingly
- Working closely with the Hermes GB and Hermes Europe teams to build training tool kits for the stores
- Maintain the training database for Hermes GB stores
- Supporting with generating ideas for future trainings / events / initiatives including the planning and coordination.
- Creating / updating training materials and presentations with direction from Senior Retail Operations Manager
- Point of contact for stores requesting training materials and support
- Support in delivering training modules
- Ownership over the organisation and management of the operations training schedule for the stores, with direction from Senior Retail Operations Manager
- Undertake any other relevant duties within the overall scope of this post as may be requested by the Retail Director and the Retail Operations Manager
Competencies
- Technology Savvy : Ability to quickly learn and adapt to new technologies and updates to existing tools.
- Training Design : Ability to develop effective training materials, including manuals, guides, presentations.
- Adaptability : Flexibility to adjust training methods and materials based on the audience's needs and feedback.
- Proficient in the use of PowerPoint, Excel and Word programs
- Shows initiative and a can-do attitude
- Positive outlook and solutions centric
- Team player
- Some experience in an administrative / operations position, preferably in a retail environment
- Very organised, rigorous and reliable,
able to organise his / her work autonomously and to anticipate
- Professional with ability to work efficiently and accurately under pressure.
- Some understanding of Hermes tools and ability to train other team members
▶️ Trainee Retail Operations Coordinator
🖊️ Hermes
📍 London