19 Oct
AccorHotel
London
Job description
Job Description
As an Assistant Front of House Manager , you will support the Front of House Manager overseeing the day-to-day operations of the front desk, ensuring the highest level of guests’ satisfaction.
Key Responsibilities
- Responsible for supporting the Front of House team in the running of the daily operations and looking after our guests throughout their stay.
- Handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests.
- Assist the FHM with the design and implementation of new procedures, when necessary.
- Carry out Duty Management functions as required.
- Support the management with on-going On Job Training Programs within the department to meet Brand and Service Standards.
- Collaborate with the Front of House Manager in creating a team that works together with trust and takes responsibility to meet the goals of the department / Hotel.
Qualifications
- Previous experience in a similar position within a hotel environment is essential.
- Excellent leadership, communication and interpersonal skills.
- Strong problem-solving abilities and attention to details.
- Ability to work effectively under pressure.
- Essential to be flexible with working hours, including evenings, nights, weekends and bank holidays.
Additional Information
Benefits :
- £15 salary per hour
- Benefit from a free one- or two-day break in another Accor property in the UK each year.
- Employee discounted rates in Accor Hotels worldwide.
- Excellent training and development opportunities within the hotel and throughout Accor worldwide.
- Complimentary meals on duty.
- Recommend a Friend bonus.
- Cycle to Work Scheme.
- Further discounts in Accor properties worldwide, brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure and Ibis.
The successful candidate must have eligibility to work in the UK.
▶️ Assistant Front of House Manager
🖊️ AccorHotel
📍 London