Contract Manager

Contract Manager

Job description

Contract Manager

Salary : £48,000 - £50,000 per annum

Type : Permanent, Full time (35 hours per week)

Location : Ealing

Hybrid working : 3 days per week in the office; 2 daysworking from home

Are youready to make a real difference to our customers’ homes? We are looking for a ContractManager to join our team working together with our Surveyors to ensure safe,quality homes for individuals and families in need, directly shaping strongercommunities.

As a member of our team, you will be at the heart of projects thatenhance living standards and leave a lasting, positive legacy.

About Us

AtA2Dominion, we are on a mission : "Building Stronger FoundationsTogether." We're driving transformative change,





with a clear focus onbusiness improvement to provide homes our customers love, an improved repairsservice, and a commitment to customer service excellence.

We are aleading UK housing association, managing over 38,000 homes across London andsouthern England. We provide a variety of homes for social, affordable, andprivate rent, including specialist housing services.

Our aimis to offer high-quality, sustainable housing for our diverse customer base ofover 70,000 residents, and every penny we earn is reinvested back intodelivering more homes and better services.

As partof the G15 - a group of the largest housing associations in London - you willbe joining forces with those working to house one in ten Londoners and tacklingthe housing crisis head-on.

About theRole

As a ContractManager you’ll be leading a team of Case Managers and Administrators progressingrepairs projects in customers’ homes across A2Dominion’s property portfolioincluding disrepair and damp and mould cases and applications for Aids &Adaptations.;

You and your team will play a key role in ensuring our housingassets remain safe, compliant, and well-maintained through good surveyingpractices and project management.

In thisrole, you’ll be working alongside our Senior Surveyor who is responsible forthe team of Surveyors who carry out inspections of our properties and you willbe responsible for ensuring cases progress and our customers are kept fullyinformed of what’s happening with their homes.

Some KeyResponsibilities

Overall

- Overseeing a team delivering effective and proactive management of specialist property projects from initial creation to completion, tracking project milestones, maintaining records, and ensuring contractual obligations and customer expectations are met by all parties
- Manage and monitor performance of contractors delivering property projects, measuring against KPIs and using data toevaluate contractor performance
- Identifying and analysing potential risks and issues associated with projects and proposing strategies to mitigate them, adopting a culture of continuous improvement for repair quality and efficiency, implementing change and new ways of working to ensure alignment with objectives
- Develop and manage a team that works effectively with Surveyors to ensure cases are progressed in a timely manner, accurately recorded, financial controls are in place and quality is maintained
- Actively working with internal and external stakeholders around complex cases,





engaging with our Complaints and Customer liaison team to provide high level updates to the business on progress of works, taking the lead to resolve escalations and deal with complaints
- Ensure any Housing Health & Safety cases are dealt with in line with Awaab’s Law ensuring timescales are adhered to
- Manage and oversee financial expenditure in relation to contractors, ensuring correct approval process followed and prompt processing of payments once agreed
- Deal with applications for Aids & Adaptations in line with A2Dominion’s published Aids & Adaptations policy including liaison with Local Authorities regarding grant & instructing small works from A2Dominion’s budget

More about you

- GCSE level (or equivalent) in Maths and English (Grades A* - C)






- Have, or are willing to work towards, Housing Health and Safety Rating System (HHSRS) qualification
- 3 years’ experience of working in housing or property management
- Proven ability to manage multiple projects, ensuring timely delivery, budget control, and high-quality outcomes
- Experience working with diverse stakeholders, maintaining strong relationships, and aligning interests to achieve common goals
- Strong verbal and written communication skills, with the ability to convey complex information clearly and provide exceptional customer service
- Demonstrated ability to analyse data, identify key issues, and develop practical solutions to overcome challenges

Choosing us is easy

Join usin making a tangible impact on housing in the UK,





where your expertisecontributes directly to improving lives and shaping thriving communities.

Wewant to provide homes that people love to live in.

As an employee of A2Dominion, we want you to feel rewarded and have achoice of flexible benefits, salary exchange benefits, and rewards anddiscounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include :

- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development.

In addition,





all permanent and fixed-term employees receive a generousannual allowance of up to £300 to use towards health and lifestyle benefits forboth you and your family.

We also operate a Cycle to Work Scheme whereby employees have access tocycling equipment throughout the year and can pay via monthly salarydeductions.

Whatever the role, we want you to bring your knowledge and experience toplay your part in improving people’s lives.

If you require a reasonable adjustment during the recruitment process,please contact our Resourcing Team to request :

A2Dominion Group is a Disability Confident Employer which means that weare committed to employing disabled people and will :

- actively look to attract and recruit disabled people
- provide a fully inclusive and accessible recruitment process
- offer an interview to disabled applicants who meet the minimum criteria for the job






- be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
- make reasonable adjustments as required

At A2Dominion Group, we recognise the positivevalue of diversity, promote equality and inclusivity in our hiring processes.

We always aim to recruit the person who is most suited to the job and welcomeapplications from people of all backgrounds men and women, people of allages, sexual orientations, nationalities, religions, and beliefs.

Meeting the role requirements

We recognise that some people will only apply for a role if they meet100% of role requirements. If this sounds like you,





we’d still encourageyou to apply and also to arrange a call with one of our resourcing team todiscuss your application further at

A2Dominion is proud to be a family friendly employer

Everyone is welcome at A2Dominion Group. We know that equality,diversity, and inclusivity make us better. We embrace the uniquecontributions of our people and seek to create a workplace where everyonefeels like they belong.

Find out why our people loveworking with us.

Join us at A2Dominion, where your expertise will be integral to ourrecovery journey, creating lasting positive changes in the lives of ourcustomers.

If you possess the right motivation and drive to contribute to ourrecovery and change initiatives, we invite you to apply and be a crucial partof our team.

▶️ Contract Manager
🖊️ A2Dominion Group
📍 Great Britain