18 Oct
DXC Technology
Central London
iAction Engineer Job Roles, Specification and Responsibilities.
This roleprovides a User Provisioned Desktop based Operational Service & Support for multiple clients. The successful candidate will join a highly skilled team of Support engineers providing 2nd linetechnicalsupport.The role will require a flexible working ethic and a pragmatic approach to IT Support, they will have first/second line support background, and have good customer service and communication skills along with methodical troubleshooting techniques.
Please note, due to the nature of the role and security clearance required, applicants should be UK citizens. The role will be 100% on-site working and as a result candidates should be able to travel to central London.
- The group are responsible for providing onsite and remote 2nd Line IT Support.
- You will provide telephone and onsite technical support to end users, on-site engineers and implementation teams where required.
- The team will investigate, diagnose and resolve incidents/problems experienced by customers where incidents are raised by the service desk:
- Security Clearance is preferable, however will be sponsored.
Typical issue encountered are:
- Desktop/thin client hardware and software issues.
- Laptop hardware and software issues.
- WiFi, LTE, laptop and desktop support.
- Peripherals such as scanning devices and removable mass storage units.
- Using Active Directory to troubleshoot and resolve customer incidents.
- Using various Citrix tooling related to user sessions.
- Solving software delivery issues encountered by customer. This involves using SCCM console to resolve faults and redeliver software.
- Apply knowledge base fixes to resolve a myriad of incidents.
- Update, maintain and administer Knowledge base
- Pass relevant knowledge onto service desk.
- Bespoke software configuration, knowledge and implementation.
- DHCP, DNS desktop support administration.
- Known problem linking and workaround fixes.
Education and Experience Required:
Bachelors degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-level or intermediate-level certification(s) in work field. Typically 2-5 years of relevant experience.
Essential Knowledge and Skills Required:
- Windows 10/11
- Active Directory
- DNS
- DHCP
- Windows Server 2008 and Windows Server 2012R2 Enterprise
- Solid understanding oftechnologies/hardwaresupported
- General understanding of related technologies
- Excellent Customer Service
- Candidates should possess Disclosure Scotland/current BPSS clearance or be willing to undertake appropriate security vetting to achieve with progress towards SC.
- Candidates should be UK national, no dual nationals should apply
Desirable skills andknowledge/certifications
- Citrix Xenapp.
- AnyMicrosoft/Citrix/VMWarecertification
- Appsense Management
- Other virtualization solutions, e.g. VMware
- SCCM
- App-V
- Networking
What we are offering as a company:
- Benefit package consisting of privatemedical insurance, gym membership discounts, pension scheme,etc.
- Competitive salary
- Continuous learningopportunities
For more award-winning information, please visit the below link:
Awards and Recognitions-https://dxc.com/us/en/about-us/awards-and-recognition
DXC Technology is committed to the development of a fully inclusive workforce. All applications for employment are assessed purely on merit, against the capabilities and competencies required for the role. DXC Technology does not discriminate on the basis of gender, ethnic origin, race, faith or sexual orientation.
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience.
▶️ On-site Desktop Support Engineer (Tech-Bar) - Central London
🖊️ DXC Technology
📍 Central London