18 Oct
Releaf
Great Britain
Company Overview:
Releaf Dispensary Ltd is a pioneering medical cannabis clinic committed to providing high-quality, safe, and effective cannabis-based products. Headquartered in the UK, we aim to enhance the quality of life for our patients through cutting-edge solutions and outstanding patient service.
Job Description
The Patient Support and Dissatisfaction Coordinator serves as the first point of contact for patients, ensuring a smooth and efficient patient experience. This role involves managing appointments, handling patient inquiries, and providing administrative support to healthcare professionals.
Responsibilities:
- Appointment Management:
Schedule and confirm patient appointments and coordinate with healthcare professionals to manage daily schedules effectively.
- Patient Communication: Serve as the primary point of contact for patients. Answer phone calls, respond to emails, answer live chat, and assist patients with their enquiries in a friendly and professional manner.
- Record Keeping: Maintain accurate and up-to-date patient records. Ensure confidentiality and compliance with healthcare regulations.
- Billing and Payment Processing: Assist patients with subscription enquiries and prescription payments.
- Support Clinical Staff: Provide administrative support to doctors, nurses, and other healthcare staff. Ensure smooth operation between our clinic and the pharmacy.
- Patient Experience: Enhance patient experience through excellent service and effective communication. Address patient concerns and ensure high levels of patient satisfaction.
- Receive, log, and acknowledge patient dissatisfaction via various channels (phone, email, online).
- Investigate dissatisfaction thoroughly by gathering relevant information and liaising with internal departments.
- Provide clear and concise responses to patients, addressing their concerns and explaining the resolution process.
Requirements:
- Proven experience in a healthcare setting, preferably in a patient-facing role.
- Excellent communication and interpersonal skills.
- Strong organisational and time-management abilities.
- Ability to handle sensitive information confidentially.
- Empathy and patient-centric approach.
- Proficiency with IT and comfortable using various computer software and systems.
Personal attributes:
- Approachable and compassionate.
- Ability to work under pressure and adapt to changing environments.
- Team player with a collaborative attitude.
- Detail-oriented and committed to high-quality standards.
Application Process:
We encourage qualified professionals who are passionate about innovative healthcare solutions and patient care to apply. You will be required to perform a typing test. Releaf offers a dynamic work environment with opportunities for growth and professional development.
If you are interested in making a significant impact in a growing field, apply today to join our team at Releaf Dispensary Ltd.
Job Type: Full-time
Pay: £24,000.00-£27,000.00 per year
Additional pay:
- Bonus scheme
Benefits:
- Company pension
- Private medical insurance
- Sick pay
- Work from home
Schedule:
- Monday to Friday
- Overtime
Experience:
- Healthcare: 1 year (required)
Work Location: Remote
▶️ Patient Support Coordinator
🖊️ Releaf
📍 Great Britain