18 Oct
Ministry of Justice UK
Lincoln
Location
East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber
About The Job
Job summary
This is a Nationally based role
Job Description
Lead Contract Exit Manager
Location: National*
Interviews: w/c 11th November
Grade: Grade 6
Salary: National: £66,314- £75,810. London: £70,303- £80,370.
Working pattern: Full-time, Part-time, Job Share, Flexible Working.
Contract Type: Permanent
Vacancy number: 91588
- We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office.
Office locations can be found ON THIS MAP
The Role
We’re recruiting for a Lead Contract Exit Manager here at Justice Digital , to be part of our warm and collaborative Strategic Initiatives team.
The EUCS, Voice, Video, Network and Prisoner Telephony services contracts have expired and require action to provide continuation of service across the MoJ Estate, in addition to planning the future of c.118 other Technology Services contracts.
During this period, we are taking the opportunity to look at how those services can best be improved and delivered, including driving convergence across the MoJ estate. This will ensure MoJ users, and the public are able to benefit from a consistent, fit for purpose, cost effective and secure IT service, through:
- Reviewing the scope of services provided and looking at the potential for the MoJ to take more direct ownership of some of these services in the future.
- Breaking up the large, complex contracts into smaller, flexible, and competitive specialist services.
- Engaging the market with the aim of taking advantage of innovation and the latest available technologies for future replacement contracts.
The Strategic Initiatives team is responsible for designing and delivering the future arrangements for these services. This includes an alignment of key objectives with MoJ business and technology strategies, as well as principles to future proof technology, ensure fit for purpose contracts, enable business continuity for end users, and provide flexibility to adapt to business needs.
The team will be procuring up to 9 new replacement contracts with a whole life value of over £1bn alongside significant capability insourcing.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
As Lead Contract Exit Manager, you will be responsible for the orderly Exit of the in-scope IT services on expiry of the contracted service agreements following the successful Transition of the services as part of the Evolve Portfolio. You will have primary responsibility for successful delivery of the required outcomes, including leading appropriate governance and assurance, monitoring progress, managing risks, issues and dependencies as well as ensuring the business readiness for contract exit. You will be a self-starter and have effective leadership, interpersonal and communication skills.
Deliverables Exit
- Lead on development of Exit Strategy
- Lead on development of Exit Plan and finalise with the incumbent suppliers including seeking agreement on the provision of Termination Services. Termination Services likely to include: a. Data provision - IT/technology, processes/manuals, service data, support contracts, staff data, facilities b. Staff transfer process (e.g. staff consultation, staff data, redundancy costs) c. Other Termination Services, e.g. access to incumbent personnel, provision of knowledge transfer/shadowing, provision of subject matter experts for technical meetings etc.
- Collaborate closely with Commercial to agree any yet to be defined charges for Termination Services (eg personalisation costs of passports in any period of service extension).
- Facilitate agreement of those dependencies to be delivered by the incumbent that are required by the replacement supplier in the Implementation of the new service.
- Define and set up the Exit Governance Board (including structure, terms of reference, and levels of escalation) between MoJ and the incumbent.
- Define and agree with the incumbent explicit exit related accountabilities and responsibilities to ensure transparency of ownership.
- Review replacement supplier deliverables from an exit perspective to ensure the new supplier’s Implementation is integrated and in line with the agreed Exit Plan. Provide feedback comments for the replacement supplier as required.
- Manage the progress of the incumbent against the agreed Exit Plan, Termination Services and external dependencies.
- Manage delivery of any MoJ dependencies relating to the agreed Exit Plan.
- Lead the Exit Governance Board (covering exit related progress, dependencies, risks and issues, decisions, and escalations).
- Provide MoJ exit contribution to other Governance Boards.
- Understand any changing exit related requirement and work with the incumbent to assess the impact of the change. For small changes this may just involve minor amendments with agreement to the Exit plan. For more major changes this may require the incumbent to deliver any contribution required for Contract Change Notices that impact the Exit Plan, Termination Services and/or external dependencies.
- Collaborate with stakeholders to update and agree the Contract Exit Strategy and Plan.
This includes ensuring any remaining stranded services on the incumbent supplier IT systems are addressed by Evolve.
- Maintain the plan for the exit of the legacy services for each in-scope contract including assurance activities. Monitor the progress of exit using the agreed metrics.
- Oversee risk and issue management related to exit of the in-scope contracts. Ensure mitigations are in place and resolved through negotiated agreements.
- Provide direction and guidance on contract exit to the Evolve team and more broadly across the department.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Person Specification
Essential
- Experience of transitioning complex IT projects with personal accountability for delivering to time and cost for projects typically over £30 million in value and 18 months in duration whilst taking responsibility for due diligence
- Proven extensive experience in developing exit plans with suppliers, including exit arrangements for data provision, staff transfers, hardware decommissioning and other exit service provisions including access to exiting personnel and knowledge sharing.
- Proven experience of defining and agreeing exit related accountabilities and responsibilities for the exiting supplier, and holding the supplier to account in respect of those responsibilities and any agreed deliverables.
- Proven ability to manage complex and potentially strained supplier relationships during the period of exit, including demonstrable ability to defuse and dissolve conflict between involved parties.
- Strong commercial and supplier management skills to encourage collaborative working across all parties.
- PRINCE2 or MSP or
- Excellent interpersonal, communication, and organisational skills
- Track record of customer focus, based on openness, trust, and delivering on promises
- Demonstrates commitment to IT methodologies, processes and standards for transition planning and support, with experience across the systems development life cycle in different project phases
Willingness to be assessed against the requirements for SC clearance.
Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace
Terms & Conditions
Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.
Person specification
Benefits
Please refer to attached Job Description
Alongside your salary of £66,314, Ministry of Justice contributes £19,211 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Things you need to know
Selection process details
How To Apply
Candidates must submit a CV and optional Personal Statement with approximately 750 wordswhich describes how you meet the requirements set out in the Person Specification above.
In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:
- Working Together
- Communicating and Influencing
- Managing a Quality Service
A diverse panel will review your application against the Person Specification above.
Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference and will be asked to present on a topic shared one week before the interview.
Should we receive a high volume of applications, a pre-sift based on ‘PRINCE2 or MSP or MCIPS’ will be conducted before the sift.
Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.
A reserve list may be held for up to 12 months, from which further appointments may be made.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality Requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Apply and further information
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name : SSCL Recruitment Enquiries Team
- Email : [email protected]
- Telephone : 0845 241 5359
Recruitment team
- Email : [email protected]
Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
https://www.jobtrain.co.uk/justicedigital/Job/JobDetail?jobid=495&isPreview;=Yes&advert;=external
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▶️ Lead Contract Exit Manager (Ref: 91588)
🖊️ Ministry of Justice UK
📍 Lincoln