18 Oct
Croydon Council
Croydon
Are you passionate about driving organisational change and problem solving by helping teams & suppliers adapt in a challenging environment? If so, we want YOU to join our growing Digital IT Service Team.
In CDS IT, we are recruiting for a Change & Problem Manager on a permanent and full-time basis, to work in the Digital Service Delivery Team to support the service in delivering project/operational business, cultural and behavioural change across the corporate organisations to successfully embed new ways of working.
Key Responsibilities:
The role is responsible for Change Management, facilitating beneficial IT technical changes with minimal disruption to business operations. This encompasses a range of critical activities:
Managing the change queue: Efficiently overseeing the flow of changes, ensuring they are executed effectively and align with IT strategy, policies, and procedures.
Problem Management is also a key responsibility for this role, focusing on preventing or minimizing the impact of one or more Incidents by finding the root cause and working with both internal and third-party support teams to find and implement a resolution.
What We are looking for:
- Strong communication skills with the ability to build rapport quickly with stakeholders and suppliers.
- A positive attitude and a solution-oriented mindset.
- Familiar with IT industry standards, ITIL, ISO IEC etc and the principles embedded within them.
- Fully competent in ITIL practice - with emphasis on Problem and Change Management.
- Must have a level of technical understanding of ICT.
- Comfortable working in a fast-paced environment and adapting to change.
Permanent Full time 36 hours per week
Click here to view the role profile
Closing date:
Sunday 3 November 2024 at 11:59 pm
Equal Opportunities and Safeguarding Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community.
Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
▶️ Change & Problem Manager Grade 14 (£50,031 - £52,116)
🖊️ Croydon Council
📍 Croydon