18 Oct
Adecco
London
Field Service Technician
Are you a motivated professional with a passion for customer service and technical support? Are you ready to embrace the challenge of frequent travel within the UK and occasional trips to Ireland and France? Our client, a leading manufacturer in the road maintenance machinery industry, is seeking a dedicated and proactive Field Service Technician to join their team. With a commitment to customer satisfaction and innovative capabilities, our client is a market leader in their field.
Position: Field Service Technician
Industry: Manufacturing
Salary: £40,000-£50,000 depending on experience
Location: Remote - England, with frequent travel across the UK and occasional travel to Ireland and France.
Contract Type:
Permanent
Driving Required: Yes
Working Pattern: Full Time
Key Responsibilities:
- Customer Service Management: Act as the primary point of contact for all customer service requests in the UK and Ireland, ensuring efficient handling and resolution in line with our client's targets.
- Technical Assistance: Provide first-level technical support remotely or on-site, coordinating with field service engineers, service providers, and HQ support teams.
- Field Operations: Function as a field technician for equipment commissioning, preventive maintenance, and on-site troubleshooting until the service volume reaches a sufficient level.
- Service Coordination: Oversee service requests, prioritise tasks, and manage resources to effectively meet customer needs.
- Business Development: Contribute to developing the service offering, identify customer expectations, and promote services through customer visits and interactions.
Requirements:
- Location and Mobility: Home office in England,
with the willingness and ability to travel frequently across the UK, potentially on a weekly basis, and occasionally to Ireland and France.
- Technical Proficiency: Strong technical background, particularly in troubleshooting and equipment maintenance.
- Digital Skills: Comfortable with using various digital tools for communication, technical support, and service management.
- Customer-Focused: Strong interpersonal and communication skills, with a commitment to providing excellent customer service.
- Self-Motivated: Able to work independently and manage multiple priorities.
Join our client's dynamic team and be part of their commitment to customer satisfaction and market leadership. With a supportive work environment and opportunities for growth and development,
this is a great opportunity for a motivated individual who enjoys technical challenges and engaging with customers. Apply now and take the first step towards an exciting career as a Field Service Technician.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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