18 Oct
AccorHotel
London
Job Description
As an Assistant Front of House Manager, you will support the Front of House Manager overseeing the day-to-day operations of the front desk, ensuring the highest level of guests’ satisfaction.
Key Responsibilities
- Responsible for supporting the Front of House team in the running of the daily operations and looking after our guests throughout their stay.
- Handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests.
- Assist the FHM with the design and implementation of new procedures, when necessary.
- Carry out Duty Management functions as required.
- Support the management with on-going On Job Training Programs within the department to meet Brand and Service Standards.
- Collaborate with the Front of House Manager in creating a team that works together with trust and takes responsibility to meet the goals of the department / Hotel.
▶️ Assistant Front of House Manager
🖊️ AccorHotel
📍 London