18 Oct
AccorHotel
Bristol
Job description
We are currentlylooking for a new Front Office Supervisor to work with the FrontOffice Manager at Ibis BristolCentre.
Responsibilities and essential jobfunctions include but are not limited to thefollowing :
SupervisoryRole :
- Oversee the teamand ensuring a smooth process.
- Training andinduction of all new staff to agreedstandards.
- Receive feedback from guests andensure quick and effective handling ofissues.
- Deal with complex enquires andcomplaints from clients relating to receptionfunctions.
- Manage daily issues that may arisewithin the team.
- Participate in monthly teammeetings.
- Communicate effectively with otherteam members.
ReceptionDuties :
- Extends a warmefficient welcome for customers.
- Check in andcheck out of guests procedures on the Information Technology systeminstalled at the hotel.
- Responds to phone callsand occasionally may takebookings.
- Collaborating closely with all hoteldepartments (Housekeeping Maintenance F&B;) sharing oracquiring important information about special guest requests andneeds.
- Rooming of guests and description ofroom features.
- Create cash register and dailyclosing.
- Invoice control and credithandling.
- Create cash register and dailyclosing.
- Answering and fulfilling all wishesand inquiries of the guests.
- Complainthandling.
- Epitomizes the Heartists spirit inhis / her interactions with customers
- Assist theFood and Beverage Department whenrequired
Health / Safety of people / Environment :
- Supervises thecleanliness of the workplace and the proper functioning of theequipment made available to him / her
- Knows andfollows the procedures in the event of a fireevacuation.
- Knows and applies the sustainabledevelopment programmer policy.
- Ensurecompliance with service quality and hygienestandards.
- Applies safety rules in customerreception particularly for customers withdisabilities
RemoteWork : EmploymentType :
EmploymentType : Fulltime
Fulltime
▶️ Front Office Supervisor
🖊️ AccorHotel
📍 Bristol