18 Oct
AccorHotel
London
Job description
Job title : Night LuggagePorter
Department : Front ofHouse
Inspired & supported by : Head Porter
Salary : 27710 (includingservicecharge)
Yourpurpose will be : To be a key player at the heart of our operation.Taking pride in supporting a perfect arrival and memorabledeparture for our guests.
Honouring guest requests throughout theirstay with efficiency andpersonality.
Youwill be accountablefor :
Ensuring thedelivery security and storage of guest luggage andbelongings
Deliveringall guest requests in line with our service standards while takingevery opportunity forpersonalisation
Workingclosely alongside the Front of House team to assist with a widevariety of guestrequests
Alwaysputting our guestsfirst
Yourkey responsibilities & contribution willbe :
To provide aseamless luggage service while assisting with the arrival / departureexperience.
Toaccurately record all guest luggage and to ensure it is handled andstoredsecurely
Toengage enthusiastically in guest interactions demonstratingknowledge andpersonality
Touse correct lifting and carryingprocedures
Tobe present in the Front Hall and the entrance of the hotel toassist guests and the Front of House team whereverneeded
Tohave thorough knowledge of hotel services facilities and local areato share with ourguests
Polishingguestshoes
Ensurethat all deliveries for guests and for colleagues are correctlyrecorded and delivered to the correct destination in a timelyfashion
Provideerrand services for guests asrequested
Carryout wrapping and packing ofparcels
Sortthe incoming mail and deliver to the designatedareas
Toassist the door team in providing parking assistance upon arrivaland departure of guestvehicles
Whenaccepting a vehicle ensure relevant checks are carried out andrecorded
Otherduties as specified by Guest Experienceleadership
Qualifications :
What you will need to dothisrole :
Essential :
Theability to prioritise and organiseyourself
1year minimum experience in the hospitality industrypreferred.
Warmenthusiastic and positive personality with the ability to buildtrusting relationships withothers.
Ableto work under pressure and at highspeed.
Frequentlykneeling pushing pulling lifting carrying reaching standing andwalking.
CANDO attitude and able to adapt tochanges
Problemsolvingabilities
Attentiontodetail
Highlyresponsible and able to work independently with little supervisionand also able to follow directionsthoroughly
Flexibilityto work differentshifts
Desirable :
Experiencein valetparking
Pleasenote that we believe in flexibility and multi skilling and you maybe asked to do different tasks from time to time to enable us tomeet the needs of our guests andcolleagues.
RemoteWork : Employment Type :
Employment Type : Fulltime
Fulltime
▶️ Night Luggage Porter The Savoy
🖊️ AccorHotel
📍 London