MI Analyst - Operations

MI Analyst - Operations

Job description

MI Analyst, Full-time Permanent Vacancy

The role in a nutshell : Delivery reporting on a regular and ad-hoc basis, by establishing and monitoring high standards of control over report preparation, data sourcing, data analysis and reconciliation.

This will include supporting and interacting with internal and external stakeholders and preparing written commentary on reports and metrics.

A bit about Department’ : Customer Services is an integral department within TFSUK, supporting it to deliver its new business, wholesale credit and dealer service responsibilities.

The department has 3 distinct operations : Customer Experience (in-life customer support), Customer Outcomes (arrears management activity)





and Customer Relations (complaint resolution).

The team supports our customers through a range of communication channels. Our business places significant focus on ensuring that we deliver good outcomes for all our customers throughout their experience with our brand.

What you'll be doing :

- Produce reports on a daily, weekly, monthly and quarterly basis and as required.
- Maintain high internal control standards to assess report accuracy and data integrity, ensuring the necessary governance and controls are maintained.
- Provide support for risk identification, assessment and mitigation through the provision and analysis of data, and assistance with interpretation / application of regulatory rules.
- Analyse the impact of any changes in operational reporting requirements.
- Prepare documentation on any changes in methodology or assumption.

How could you stretch the role :

- Support the management team to deal with questions from stakeholders around information within the reports.






- Involvement in ad-hoc projects.

Experience you'll gain :

- Working within a dynamic and fast-paced environment that encourages personal development and fosters growth.
- Liaising with key internal and external stakeholders, gaining a comprehensive understanding of the different sectors of the TFSUK business.
- Supportive work relationship with line managers and fellow team members.

How we'll support you :

- A full Toyota Financial Services induction
- Provide a great learning opportunity to develop the core skills required to excel in the role.
- Give you the space and opportunity to be your whole self at work.
- Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same.

What you'll get to own :







- Manage the development and maintenance of key reporting processes, while providing in-depth analysis of data.
- Manage the development and gathering of data and assumptions upon which reporting can be based.

Requirements

Key Experience and Skills :

- Strong analytical and reporting skills, ideally gained in the Financial Services industry.
- Excellent MI reporting experience, also ideally gained in the Financial Services industry.
- Strong analytical skills, able to perform data analysis across a variety of business units and products.
- Keen understanding of the control and reconciliation process over data.
- Competencies in Microsoft Office software, including Excel and Microsoft Access.

Attributes & Behaviours :

- Self-motivated,





able to work under your own initiative.
- Flexible, keen to take on ad-hoc tasks.
- Strong attention to detail.
- Excellent time management and organisational skills.
- Outstanding verbal and written communication skills.

Benefits

At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer :

- Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
- Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
- Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
- Generous annual leave of 25 days which increases with service and holiday purchase option
- Private Medical Healthcare (single, partner / spouse and dependent children)





with Digital GP Service
- Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
- Employee Assistance Program
- Eye tests
- Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
- Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
- Dress for your day policy to make you feel comfortable at work
- Eco HQ, free parking & restaurant
- Two volunteering days per year
- Reward gateway voucher discounts
- Flexible working scheme and we welcome flexible working conversations at interview
- Regular 121s with your manager, a personal development review (PReview) each quarter






- A wide range of learning & development opportunities including Linked In Learning courses
- £250 contribution towards you learning something new outside of work
- Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December it is so much fun!

Our Recruitment process

At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.

We may use workable one-way video interviewing as part of our recruitment process. We’ll provide you with some more information around this as you progress through the stages.







For this role we follow a 1st and 2nd round interview process with a member of HR and the hiring Manager / s. The interview will be via Teams and / or Face to Face, so that we ensure you have the best experience.

Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.

Some examples of how we might be able to help are listed below :

- Providing a copy of interview questions before the interview
- Organising a time and location that best suits you






- Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self.

▶️ MI Analyst - Operations
🖊️ Toyota Financial Services, KINTO and KINTO JOIN
📍 Epsom