18 Oct
Love Recruitment
London
Job description
General Manager in North London PremiumFitnessBoutique
Salary basic generous bonusstructure
Apply nowto join the UKs Leading FitnessSupergroup!
Our client is the UKsfirst premium fitness supergroup home to leading boutique fitnessbrands across London.
We are seeking a passionateand dynamic General Manager to oversee daily operations at ourprestigious studios. Your goal will be to ensure smooth studiooperations deliver exceptional workouts and community experiencesand maintain a positive environment for both clients andstaff.
The DayJob :
OperationalManagement :
- Ensure theefficient and effective daily operation of thestudio.
- Promptly address and resolveoperational issues.
- Implement and ensurecompliance with standard operatingprocedures.
- Conduct regular health and safetyaudits train staff on procedures and maintain records ofincidents.
- Inspect the studio regularly tomaintain cleanliness organisation and a welcomingatmosphere.
- Develop and manage the studiosbudget in collaboration with the Support Hubteam.
- Monitor and report on financialperformance including attendance revenue stock payroll and costcontrols.
- Communicate strategic goals anddecisions from the Support Hub to studio teams and act as aliaison.
- Provide feedback to senior managementon strategic initiatives and studioperformance.
CustomerServiceExcellence :
- Maintainhigh levels of customer service and ensure exceptional customerexperiences.
- Develop community strategies andintegrate this mentality into stafftraining.
- Actively monitor and strive todeliver constant exceptional customerexperiences.
TeamBuilding :
- Recruit trainand onboard frontofhouse team members.
- Create afun challenging and rewarding workenvironment.
- Manage coach and developstudiobased operational teammembers.
- Incentivise team members in line withcompany policy.
- Lead ongoing learning anddevelopment of team members on company systems andprocesses.
- Mentor team members for success andpersonal growth.
Salesand LocalOutreach :
- Collaborateon local outreach and partnership plans.
- Planand execute customer retention referral and B2Bstrategies.
- Create and implement a monthlylocal marketing calendar.
- Followcompanydirected sales processes andsystems.
- Propose ideas to improve studioattendance and occupancyrates.
How will youknow if you arewinning
- Studiooperations run efficiently and smoothly without majordisruptions.
- High levels of customersatisfaction and exceptional customer experiences aremaintained.
- Team members are welltrainedmotivated and perform their roleseffectively.
- Financial performance meets orexceeds targets with effective cost controls inplace.
- Successful implementation of localmarketing and outreach initiatives.
- Positivefeedback and alignment with strategic goals from seniormanagement.
What are welooking for
- Someone whohas a solutionsbased management approach thinking this is mybusiness I own this!
- Minimum 3 years of teammanagement experience ideally in the health fitness wellness retailor hospitality sector.
- Proven track record inmanaging change building a team and developingtalent.
- Proven operational managementexperience preferably in a fitnessenvironment.
- Highenergy attitude with a passionfor service.
- Selfmotivated with a strong workethic.
- Ambitious with an entrepreneurialmindset.
- Strong leadership skills and theability to work closely with a team to achieve collectivegoals.
- Ability to work effectively in a teamwith great people managementskills.
- Understanding the importance ofKPIs.
- Willingness to make members exerciseexperiences exceptional.
- Exceptionalorganisational skills and attention todetail.
- Knowledge of excellent customerservice.
- Experienced in managing daytodayhealth and safety.
- Able to work shift patternsincluding early mornings late evenings and someweekends.
Your recruiter for thisrole is Becky Hopkinson Account Manager at LoveRecruitment and can be contacted simply by applyingfor this role below.
Love Recruitment are a fitness recruitmentagency specialising in hundreds of fitness jobs in the UK likethese. Maddie i is a health and fitness recruitment specialist forthe whole fitness sector and if keen to be considered please applynow.
Please note that only applicants matching the strict criteriaabove will be contacted as part of the recruitmentprocess.
▶️ General Manager in North London - Premium FitnessBoutique
🖊️ Love Recruitment
📍 London