18 Oct
TikTok
London
Job description
About the team
E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience.
Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop.
SMT is looking for a Regional QA Leader who will be leading the Moderation QA Team Roles & Responsibilities- Lead and manage a team of quality analysts across the region, fostering a positive and collaborative team environment that promotes excellence, innovation and continuous improvement.
- Take ownership of all QA operations, develop and implement moderation quality strategies and processes that align with regional requirements, ensuring consistent service delivery and adherence for the E-commerce moderation team.
- Establish robust quality assurance processes and workflows to ensure accurate, efficient, and consistent content moderation.
- Monitor key metrics and performance indicators to track the effectiveness and efficiency of moderation operations and drive process improvements as needed.
- Closely collaborate with cross-functional teams (Governance, Vendor Operations, Sales, & Service teams) to address moderation-related challenges, issues, and escalations.
- Proactively identify risk, issues and business insights for key stakeholder's focuses & actions such as policy, product, and systems.
Minimum Requirements- Bachelor's Degree in business administration, operations, or project management. - Minimum 5 years' working experience in a leadership role within technology sector (social media, enterprise, consumer,
or e-commerce)- Self-motivated with a track record in stakeholder management, problem-solving skills and able to thrive in an ambiguous working environment.
- Able to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements.
- Familiar with e-commerce compliance requirements and internet governance management, with an understanding of business sensitivity and risk awareness.
Preferred Qualifications : - Master's degree in business administration or operations related fields. - Experience in Quality Assurance for e-commerce or marketplace platforms.
- Extensive knowledge of policy and moderation landscape.- Experience managing large-scale operations spanning multiple domains and business units.
- Additional European language skills (German, Italian, French, or Spanish) are preferred in order to support wider client groups.
▶️ TikTok Shop - Regional QA Lead, EMEA Moderation
🖊️ TikTok
📍 London