18 Oct
Leonardo Royal Hotel London Tower Bridge
East London
Job description
As a Food & Beverage Assistant / Room Service
We want you to be part of a fun diverse team who work together to provide wonderful hospitality to our guests. We set high standards for ourselves so that we can surprise and delight our customers and deliver a great overall experience.
What we want you to have :
- A warm and friendly personality
- Committment to delivering high levels of customer service
- Good team work skills - we want work to be fun for all of our employees
- Have a genuine interest in providing hospitality to our customers
- To be able to work well under pressure (Hospitality is very fast paced but don't worry you'll be supported from day one and you'll be just as quick at adapting to your new role)
- Awareness of how to deal with customer complaints and how to ensure these are resolved so everyone has a wonderful stay here at Leonardo Hotels
The job :
- To serve food and drinks to guests, ensuring requests and queries are responded to in a timely and friendly manner
- To communicate and work effectively within a team to ensure every guest leaves with the desire to return
- Ensure all cash, charges, floats and till procedures are carried out correctly (attention to detail is key)
- To maintain the cleanliness of all public areas
- To have fun and really enjoy a rewarding role in hospitality
Why you should come and work for us ?
We offer a place where you can be / become the best version of yourself as part of a diverse team that delivers memorable hospitality and strives to exceed guests' expectations.
We pride ourselves in the learning and development we offer to all team members. It's about giving you the technical skills,
knowledge and communication skills and to help you raise the bar on what you would like to achieve at work.
Some of the great benefits of working for us include :
- Stay at one of our hotels for as little as £30 a night B&B; and get a reduced rate for friends and family if they want to stay too
- Varied and interesting work - no day is the same at Leonardo Hotels
- Flexible working hours we stand out from others with our no split shift approach, we want you to have a wonderful work-life balance!
- We have a great work culture with an employee satisfaction
- The opportunity to work for a well-respected brand where people development is at the heart of its culture check out our industry leading training and development opportunities on our L&D; section of the careers page
- Lots of locations in the UK and Ireland which means that if you want to develop or just fancy a change of scenery, we can help you to move to another hotel and provide relocation support
- Staff Meals on duty
- Monthly engagement activities - we like to have fun while working hard
- Annual Charity Event Day - we help and support our local communities
- Employee of the month this gets you a little bonus and in-house hotel recognition
- Happy Rewards earn points through performance and use these towards that gift you've been meaning to buy
- 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days (down time is equally important too)
- Sensible benefits that could save you money Company pension scheme, life assurance, wellbeing support, and wedding leave.
▶️ Food & Beverage Assistant (Room Service)
🖊️ Leonardo Royal Hotel London Tower Bridge
📍 East London