17 Oct
TikTok
London
Location
London
Full job description
Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate,
and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the team
E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop.
SMT is looking for a Regional QA Leader who will be leading the Moderation QA Team
Roles & Responsibilities
- Lead and manage a team of quality analysts across the region, fostering a positive and collaborative team environment that promotes excellence, innovation and continuous improvement.
- Take ownership of all QA operations,
develop and implement moderation quality strategies and processes that align with regional requirements, ensuring consistent service delivery and adherence for the E-commerce moderation team.
- Establish robust quality assurance processes and workflows to ensure accurate, efficient, and consistent content moderation.
- Monitor key metrics and performance indicators to track the effectiveness and efficiency of moderation operations and drive process improvements as needed.
- Closely collaborate with cross-functional teams (Governance, Vendor Operations, Sales, & Service teams) to address moderation-related challenges, issues, and escalations.
- Proactively identify risk, issues and business insights for key stakeholder's focuses & actions such as policy, product, and systems.
Qualifications
Minimum Requirements
- Bachelor's Degree in business administration, operations, or project management.
- Minimum 5 years' working experience in a leadership role within technology sector (social media, enterprise, consumer, or e-commerce)
- Self-motivated with a track record in stakeholder management, problem-solving skills and able to thrive in an ambiguous working environment.
- Able to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements.
- Familiar with e-commerce compliance requirements and internet governance management, with an understanding of business sensitivity and risk awareness.
Preferred Qualifications:
- Master's degree in business administration or operations related fields.
- Experience in Quality Assurance for e-commerce or marketplace platforms.
- Extensive knowledge of policy and moderation landscape.
- Experience managing large-scale operations spanning multiple domains and business units.
- Additional European language skills (German, Italian, French, or Spanish) are preferred in order to support wider client groups.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok,
our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.