17 Oct
24-7 Recruitment Services
Coventry
Job description
24-7 Recruitment is proud to partner with a leading National Parcel Delivery Network to recruit Regional Courier Engagement Co-ordinators across the UK.
This is a hands-on role requiring travel to your nearest depot, with locations spread throughout the country.
Role Overview :
As a Regional Courier Engagement Co-ordinator , you will play a vital part in supporting the 'Courier First' recruitment and retention strategy .
Your main focus will be to help local service centers achieve their courier handover targets, streamline recruiting and onboarding processes, and foster a positive working environment to enhance courier engagement and retention.
Key Responsibilities :
Courier Engagement & Support :
Serve as the primary point of contact for new couriers, identifying pain points, resolving issues, and fostering a supportive environment that encourages commitment and high performance.
Courier Check-Ins :
Manage the briefing and debriefing processes at key intervals, with check-in calls on Day 1, Week 1, and Month 1 . Use insights from these sessions to identify challenges and drive improvements in courier engagement.
Operational Feedback & Solutions :
Collaborate with local operational teams to address issues raised by couriers, helping develop practical solutions that enhance courier satisfaction and boost overall service quality.
Process Review & Analysis :
Review feedback gathered during training and onboarding to identify opportunities for improvement, ensuring continuous development of courier retention strategies.
What We're Looking For :
Experience :
- Previous experience in customer service or administration , either face-to-face or via telephone .
- Strong interpersonal skills,
with the ability to build positive relationships and resolve issues effectively.
Additional Skills :
- Excellent communication and organisational abilities.
- A proactive, problem-solving mindset with a passion for improving processes and outcomes.
This is an exciting opportunity to make a real impact in a fast-paced industry. If you're ready to help shape the future of courier engagement, apply today and be part of our journey!
▶️ Courier Engagement Co-ordinator
🖊️ 24-7 Recruitment Services
📍 Coventry