17 Oct
DO
London Borough of Hounslow
Job description
Job Description
We are seeking a dynamic and results-oriented Workforce Management Team Lead to join our DO & CO airline catering team in London.
This role is crucial in ensuring that our workforce is effectively managed to meet the demands of our high-paced, luxury catering environment.
You will be responsible for leading a team of workforce management professionals, ensuring the optimal allocation of staff resources, and maintaining seamless operations in collaboration with various stakeholders.
Key Responsibilities :
- Team Leadership : Lead, mentor, and develop a team of workforce management professionals, ensuring high performance and continuous improvement in workforce planning processes.
- Staff Scheduling :
Oversee the creation and maintenance of staff schedules, ensuring that all shifts are adequately covered to meet operational needs while maintaining flexibility to accommodate demand variations.
- Resource Allocation : Ensure efficient and effective allocation of staff resources, optimizing for both cost-effectiveness and high service quality standards.
- Timekeeping Oversight : Manage the accuracy of timekeeping records for all staff, ensuring precise data is available for payroll and other operational needs.
- Stakeholder Collaboration : Work closely with department heads, HR, and other stakeholders to understand and anticipate staffing needs, providing proactive and strategic solutions.
- Agency Management : Manage relationships with staff agency partners, ensuring they are aligned with our workforce planning objectives and capable of providing the right talent when needed.
- Compliance : Ensure all workforce management activities are compliant with UK labour laws, regulations,
and company policies.
- Reporting & Analysis : Generate and present regular reports on workforce performance, including KPIs, to senior management.
Use data-driven insights to recommend improvements in workforce management processes.
Technology Utilization : Leverage workforce planning tools and technologies to enhance the efficiency, accuracy, and effectiveness of workforce management activities.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Minimum of 3 years of experience in workforce management or related roles, with at least 1 year in a leadership position.
- Strong analytical skills with experience in using workforce planning software and tools (for example Excel, Microsoft access etc. )
- Excellent communication and interpersonal skills, with a proven ability to collaborate across departments.
- Knowledge of UK labour laws and workforce management best practices.
- Demonstrated leadership capabilities and experience managing a team.
- Strong problem-solving skills and ability to adapt to changing operational demands.
- Experience in the airline catering, hospitality, or related industry is preferred.
Additional Information
We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment.
As a member of our team, you will have access to a range of benefits, including :
- Competitive salary
- Enjoy perks by referring your friends through our Refer a Friend Scheme
- Save money and time with On-Site Free Meals
- Expand your skills and knowledge through our in-house training opportunities.
- A business where you can have a real impact, we’re not afraid of new ideas!
- Genuine career development opportunities, both nationally and internationally
- The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market
DO&CO; is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
docolondon
▶️ Workforce Management Team Lead
🖊️ DO
📍 London Borough of Hounslow