17 Oct
Wendy's UK
London
Job description
Develop,
tailor & implement Operations strategy in all European countries align
company & franchise operations to One Strategy .
Supports
guides team in making high quality, timely decisions that are good for
the business. Leverages a data-based approach to analyse issues & generate
solutions that create effective team plans. Coaches & leads team to perform
at a high level despite complex work challenges.
Leads
and builds the Operations team that runs Wendy’s company restaurants and those
that support our Franchisees success in their existing restaurants. You will
partner with development in ensuring we hit or exceed our development targets
both in U.K and E.U.
Leads
Franchise Operations Managers and Company Regional Operations Managers to
ensure that restaurants are accurately evaluated to Wendy’s standards of
operational excellence. Develops plans to address gaps and leverage
opportunities to deliver results and improve the Brand Position in market. This
role will ensure our European restaurant market launches are executed to
Wendy’s brand standards.
Responsible
for bringing the Operational strategy to life during business planning stages
and through optimizing sales, driving profitability and delivering exceptional
customer service.
Effectively
utilizes corporate resources, strategic partnerships, peers and support
functions to achieve business goals.
Operational
Performance
Responsible for the execution of all systems
and tools that deliver an exceptional customer experience grounded in the
Wendy’s Promise Model.
Leads the operations business planning and
goal setting for all restaurants to deliver results.
Provides guidance and oversight on performance
against targets developing action plans and strategies to support both our
Regional Operations Manager and Franchise Operations Managers.
Actively involved in day to day Operations of
base restaurants as the market entry plan is executed.
5. Ensures
all food safety procedures are executed according to brand, and health
regulations.
Financial Performance
Financial performance of company restaurants
to achieve planned profitability. Through leadership, coaching and direction
of the team.
Ensuring our facilities are to brand standard
and ensuring our facilities team deliver with a sense of urgency whilst
finding margin improvements.
Key management areas, Sales forecasting,
Labour, Food costs.
Execution of safety and security policies as
related to risk
Ensures the use of all core systems to support
financial results
Works closely with finance lead in identifying
and addressing opportunities to support margin improvement.
People
Recruitment & Development
Partnering with HR, develops and executes the
Operations people recruitment plan that supports restaurant growth plan and ongoing
business needs.
Partners with Training to ensure business is
set up for rapid growth.
Manages the performance management processes
with in the market and sures proper escalation of any employee issues.
Creation of a productive, motivating workplace
through coaching development and recognition, while understanding the
customer experience will never exceed the employee experience.
Business Partnership driving growth
Partners with Marketing to develop and
implement the markets plan to maximize sales and blunt competitor intrusion.
Partners with development and construction to
meet the growth plans through effective timely and successful restaurant
growth.
Leads operations team to deliver exceptional
customer experiences at every new restaurant open.
New Market
Development & Franchise Growth
Supports the new franchise development team
with operational feedback on potential candidates.
Support franchise new restaurant opens through
open team support training and guidance.
Participates in the annual planning process
for UK with finance, marketing, development and construction.
Company
Restaurant business planning / execution
People
planning decisions and management within Operations team
Developing
financial plans that achieve brand goals
restaurant site selection
Operations
Standards and Brand Protection
franchisee candidate operational fit
Bachelor’s Degree; MBA or
Master’s Degree
Minimum
5 years’ experience with increasing responsibility in operations management, including
experience in P&L; management of multi-unit operators
Proven
successful track record in -related role, including supervisory role in,
geographically dispersed restaurant organization
Ability
to lead, influence and develop organizational capability as well as achieve results
with a diverse group of stakeholders
Natural
capacity to quickly establish and build effective relationships across the
organization
Strong
strategic thinking capabilities and ability to lead growth and change
initiatives
Superior
operating skills, financial and marketing acumen
Extraordinary
influencing, consulting and communication skills; has the ability to
influence, engage and motivate people
Self-motivated,
results-oriented, customer focused team player, holds her or himself
accountable for performance, and takes absolute ownership
High
energy and ability to react to situations quickly and decisively, possessing
self-confidence to be assertive when taking a position, and not afraid to
make decisions
Quick Service Restaurant) or Restaurant experience required
Must
be located within an hour drive of London.
LI-Remote
▶️ Director - UK & EU Operations
🖊️ Wendy's UK
📍 London