17 Oct
WTW
Welwyn Garden City
Job description
Difference makers
Begin your career with WTW where every step is an opportunity. Join a company with global scale and diverse perspective where you can deepen our collective insight, set the bar high and succeed your way.
Whichever early careers program you join, you’ll go into a role with real responsibilities, exposure to client assignments and the opportunity to build up valuable experience.
With WTW behind you, you’ll learn and develop the skills to succeed in your chosen role.
Where you means all of us
We’re proud of our culture and committed to making a real impact for our clients and colleagues.
That’s why we constantly challenge ourselves to grow our inclusive culture and create a place where we’re bolder together.
Our inclusion networks help us to live our values, and our defined inclusion and diversity commitments improve and measure our progress.
For you, this means joining a company where you can bring your whole self to work.
Your future in sharp focus
We leverage the global view and local expertise of our 46,000 colleagues serving 140 countries and markets to transform tomorrows.
At WTW, you’ll tackle challenges with the help of a diverse, expert global team and identify strategic solutions that move us and the world’s most powerful organisations forward.
The Team
WTW’s Outsourcing GB is a global line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds.
Our three largest markets are Germany, the UK and the US. We have worked with some of the world’s leading organisations for over 25 years to provide benefit administration and outsourcing to over five million participants across the globe.
The Role
Please note that we do not accept multiple applications, and you should only select and apply to one programme per year
Level 3 Pensions Administration Apprenticeship Programme
Locations : Redhill, Leeds, and Welwyn Garden City
Closing Date : 30th September 2024
The role of a Pensions Administrator is to work within an administration team servicing both member and client queries in relation to occupational pension schemes.
Performance Objectives :
Excellence
Communicate effectively with clients / members via the telephone, remembering each caller will have a different level of understanding.
Record each call as they occur.
- Consistently provide a quality customer experience to clients / members.
- Continuously seek to identify areas where the service to clients / members could be improved and communicate to the Senior Administrator / Team Leader.
- Deal with simple queries and requests by the use of standard letters and reference to procedures.
- Recognise and escalate potential problem and potential complaint cases.
- Ensure complaints procedure is adhered to and that all complaints are immediately notified to a Senior Administrator.
- Seek clarification where errors are made.
- Monitor own workflow to ensure service levels are achieved.
- Accurately perform manual calculations.
- Know and live the firm’s values.
People
- Assist the wider team in more complex / project work when required.
- Support colleagues for holiday cover and workload peaks.
- Accountable for own development, identifying and raising any learning needs with Senior Administrator.
- Update and maintain skills matrix.
Clients
- Help to provide an efficient, professional service to meet all client / members' needs and to promote the WTW brand.
- Develop knowledge of clients’ pension schemes.
- Build a relationship with the clients.
- Be a point of reference for standard automated cases.
Financial
- Ensure timely completion of timesheets.
- Ensure chargeable hours targets are met.
▶️ 2025 Level 3 Pensions Administration Apprenticeship Programme, Welwyn Garden City
🖊️ WTW
📍 Welwyn Garden City