Consultant

Consultant

Job description

General

Pragma is a highly successful, specialist commercial strategy consultancy that, with more than 30 years’ experience, has established itself as an outright leader in commercial consultancy for mixed-use, travel, and retail property.

Pragma provides the strategies that convert in-depth research, analysis and insight into improved sales, profit, and customer experience for its clients, who include a number of the leading investors, developers, asset managers and brands worldwide.

We create commercial strategies and advice for decision makers based on insightful analytics, robust modelling, global experience, and new thinking.

Operating for over 30 years,





we have successfully delivered more than 2,000 projects in over 40 countries. Our proposition is focussed on empowering positive impact by enhancing customer experience and commercial value through better connecting people, products & places.

We support the full spectrum of assets including mixed-use and leisure, shopping centres and brands, airports and travel hubs, to maximise their commercial potential.

Our data-driven approach combines performance analytics with market context and creative thinking to deliver relevant solutions that solve challenging problems.

We have a particular specialist in retail property and unit level performance analytics, and are the leading commercial advisor for airport terminal development.

We provide valuable strategic support at each stage of the lifecycle of a commercial asset and help our clients to address key strategic questions.

Our team includes a mix of disciplines, including :

- Data driven analysts
- Creative commercial strategists
- Customer centric thinkers
- Experience creators & brand builders







We are part of Handley House, and our sister company is Benoy, the leading global architecture and design company.

Our key service lines include :

Commercial performance analytics, strategy and visioning We maximise the performance of existing assets, stores, and sales channels through a robust evaluation of demand drivers, customer insight, occupier performance, commercial execution and trading potential;

We translate this into a set of clearly defined quick-win initiatives to enhance sales and profitability

Space planning and revenue forecasting We utilise industry-leading space, gravity, and revenue modelling techniques to inform space programming and revenue potential, to create profitable assets;







We help determine the optimum scale and composition of commercial space to attract, engage and maximise the potential of a target audience

Investment advisory and commercial due diligence We evaluate the strengths and opportunities in commercial developments, airport, and travel assets by conducting due diligence from a consumer, space, and trading performance perspective;

We create revenue forecasts and development appraisals to inform investment opportunities and drive growth in acquired assets

Pragma Culture :

Pragma is a great place to work, combining a dynamic, enthusiastic and growing team with long-standing industry experience at senior levels, to deliver important strategic projects at board level for clients while also ensuring personal development for all members of the team.







We are currently experiencing an exciting period of expansion due to increasing demand for our products and services, and widespread recognition of the quality of our work across the industries we work in.

We are a motivated and fast growing team seeking a committed colleague to assist with delivering exceptional work for our clients and helping to grow the Pragma business.

We have a down-to-earth culture, and like to work with like-minded people, who are driven to succeed, but also recognise the importance of contributing to a friendly, team orientated, and an enjoyable working environment.

In 2020 Pragma became part of Handley House, the parent company overseeing the leading global design company Benoy.





This has presented a wide range of new opportunities to accelerate the growth of Pragma, with the opportunity to expand into new assets classes (.

mixed-use and workplace), and into new geographies (. North America and East Asia), supported by a network of global studios and the leading clients that Benoy work with.

As part of our growth plan, we are investing behind our team, growing the skill sets, capabilities, and geographical experience, as well as investing in our databases, analytical systems, and product offer.

A key component of our strategy is to appoint a new Consultant to our team.

We are looking for an experienced, dynamic individual, with a real enthusiasm for retail in the built environment. Someone who is keen to join and have an immediate impact on growing our business,





while adding expertise and innovation to our products and services.

This is a great opportunity to be an integral part of our expanding team, to influence both Pragma’s own and our clients’ future strategy, to help enhance the quality of experience for passengers and customers, enhance asset performance, and deliver positive impact in the built environment.

The Consultant position requires people to take responsibility for project delivery and management, while helping to coach, manage and develop more junior members of the team, as well as supporting Associate Directors and Directors in marketing and business development.

As a result, Consultants take on a reasonable amount of responsibility across several areas,





while still benefiting extensively from senior team guidance and support.

Key Responsibilities

Project Management

- Take responsibility for delivering across multiple projects and of varying size
- Establish a project plan and schedule check-ins with the team to track progress. Update the client and senior members on significant content changes
- Provide guidance to the team on project issues and where appropriate refer upwards to senior members to intervene
- Make decisions on content changes requested by the client or senior members
- Drive the report production and recommendations produced by the team. Review content, analysis and establish the narrative before submitting it to senior members for sign off
- Schedule post project reviews and complete project feedback forms






- Support internal strategic project groups to improve processes and in-house analytic tools

Analytical Insight

- Carry out the entire data gathering activities or lead the data gathering carried out by the team on larger projects
- Lead the moderation for focus groups and support junior members, where required
- Lead the team in determining the original hypothesis or propose alternative hypothesis based on the data gathered
- Review the analysis produced by the team and manipulate the data into meaningful insights
- Highlight any data discrepancies gathered or seek further clarification
- Generate meaningful assumptions to the analysis where there are gaps
- Identify key messages to present to the client
- Structure the story board so that key messages are aligned to the client needs and interests
- Support the team in creating stimulus material for focus groups and interviews

Client Management

- Manage the client relationship by scheduling regular touch points, deal with queries, provide project updates, and escalate concerns
- Lead client meetings, in handling client queries, clarifying points on the analysis and highlighting discrepancies
- Identify ways to expand client network by developing professional relationships with your external counterparts on projects, networking and LinkedIn

People Management

- Nurture and develop talent and high potentials in the team by setting stretching objectives, facilitating development opportunities, and aligning projects to match development needs
- Give timely feedback guidance and coaching

Business Development & Marketing

- Lead on research and data gathering for marketing and pitch material
- Keep in touch with past and existing clients on data, insights and trends that are of interest to them.
- Write Pragmatists articles (our external PR newsletter)

About You

- 3-5 years’ experience in the consulting, property, aviation or travel retail sectors (retail, F&B; and leisure of principal interest but experience within residential and offices is a plus)
- Strong knowledge of the global retail, and travel retail sector including brands, retail formats, commercial layouts, and operational challenges
- Understanding of brand performance metrics (sales, sales densities, gross profit, operating profit,
- Understanding of catchment analysis, demand modelling, space modelling, revenue forecasting
- Understanding of typical leasing structures (base rent, turnover-based rent / concessions, all-inclusive deals)
- Understanding of the context in which various operators within the transport retail and commercial property industry operate and their likely differing requirements (investors, developers, asset managers, local authorities, brands)
- Well-used to sourcing, analysing and drawing findings from large datasets
- Desire to both lead project delivery and contribute significantly to report creation and direction
- Good client management skills existing client contacts is a plus. Desire to be client facing and build a professional profile
- Ability to manage both junior and senior members of staff
- Ability to work independently or as part of a team
- Good presentation skills, comfortable presenting internally and externally
- Highly numerate, with good Excel skills - exposure and / or proficiency in wider analytics and presentation software is a plus (.

Tableau, Alteryx, Power BI,

- Good project and time management skills
- Attention to detail is a must
- Proactive and engaged

▶️ Consultant
🖊️ Pragma Consulting
📍 London