Senior Clinical Administrator

Senior Clinical Administrator

Job description

Job overview

Are you passionate about improving access to psychological therapies? Are you experienced in managing a team in the NHS or do you have a management qualification and want to provide the best possible service for patients?

Do you want to be part of an innovative, dynamic service at the forefront of quality improvement and service development?

Sheffield Talking Therapies places high quality patient care and staff wellbeing at the centre. Join our team of nearly 200 staff members who are making a difference to the people of Sheffield each day.

Sheffield Talking Therapies (formerly IAPT) has continued to develop and expand over the years.





Over the next few years we will continue to grow and develop new clinical pathways.

We are seeking a dynamic, skilled and motivated individual to join our team.

The post holder will be a core member of the Sheffield Talking Therapies team, part of the management and Talking Therapies leadership team, overseeing the quality-of-care patients in Sheffield receive.

Main duties of the job

This role will provide leadership and line management for a team of Talking Therapies Psychological Therapists, within a defined geographical area of the city.

The post holder will be responsible for operational and clinical governance and activity monitoring in line with the Department of Health requirements for Talking Therapies.

The post holder will take line management, operational, and professional development responsibilities for the Talking Therapies implementation in their area and be accountable to the Sheffield Talking Therapies General Manager.







The role will be key in the delivery of the Talking Therapies service within a partnership model and will be expected to develop excellent relationships within their area with GPs, secondary and tertiary mental health teams and voluntary sector organisations in particular.

In the case of the Health and Wellbeing service, the team manager would also have responsibility in building relationships with physical health such as Sheffield Teaching hospitals and would also be accountable to the Clinical Lead for the Health and Wellbeing Service.

Team Manager role is a full-time role, part-time will not considered due to the requirements of the role.

Priority areas for this post will be agreed annually via the PDR process.

Working for our organisation

Please note that this job description serves to provide an illustrative example of the duties and responsibilities the post holder may be expected to undertake during their normal duties.







It is not therefore an exhaustive list; the post holder will therefore be required to undertake other responsibilities and duties that are commensurate with the band.

Sheffield Health and Social Care NHS Foundation Trust is a major employer and provider of services. Our Service Users, Carers and Staff are central, and our Values are important to the delivery of high-quality care

Detailed job description and main responsibilities

General requirements

To ensure all individuals in your team consistently meet national Talking Therapies standards on access, 50% recovery rates and waiting time standards.







To ensure that all individuals in your team deliver on individual job plans in line with policy on clinical contact hours to ensure productivity which correlates to low waiting times and higher recovery rates.

To ensure that all individuals in your team maintain registration and for step 3 that all members maintain full accreditation.

To support the team and service to promote access across the system and with the public in order to meet the service access standard.

To ensure all individuals in your team adhere to suitability guidance. The system in Sheffield is fully informed of suitability criteria to ensure the right patients access the service at the right time.

This is an important principle to uphold to ensure staff resilience and patient safety.

To ensure all staff receive regular line management and PDRs according to the policy and take their full leave entitlement regularly spaced throughout the year to support their wellbeing.







To participate in appropriate professional recruitment within the Sheffield Talking Therapies Service.

To support the development and line management of trainees in the service.

To be part of the Sheffield Talking Therapies Leadership team duty rota responding to operational issues that arise.

To ensure the development, maintenance and dissemination of the highest professional standards of practice both personally and in others, through active participation in internal and external CPD training and development programmes.

To ensure the highest standards of clinical record keeping including electronic data entry and recording, report writing and the responsible exercise of professional self-governance in accordance with professional codes of practice and Trust policies and procedures.







To model this with others and ensure high standards are maintained throughout the service.

To ensure that in all aspects of professional activity (e.g. communication with clients, relatives, colleagues as well as in the assessment, development / delivery of interventions) issues of diversity such as race, culture, identity, gender and sexuality are sensitively considered and incorporated to reflect individual differences appropriately.

To ensure that service users are appropriately consulted about relevant aspects of their care and are empowered to express their views in a responsive environment enabling such views to be assimilated / incorporated into continuing service development and improvement.

Principal duties







Responsible for the performance and quality of care delivered by individuals within your team.

Responsible for managing an effective and high performing team.

Implementing the Sheffield Talking Therapy Operational Policy and all SHSC policies and procedures.

Ensuring the team are complaint with mandatory training and identifying CPD relevant to their role.

Be an active member of the Sheffield Talking Therapy management and Leadership team and in the case of the Health and Wellbeing Service, an active member of the Health and Wellbeing Leadership Team.

Be responsible for key communication on the Talking Therapies programme, particularly within the defined geographical area of this post, and ensure that whilst the programme addresses national policy drivers,





it is grounded in and responsive to local needs and addresses the city’s priorities and objectives.

To take responsibility for ensuring a timely and professional response to referrers and maintaining the clarity and integrity of the Sheffield Talking Therapies referral care pathway.

To take responsibility for the overall progress and use of Sheffield Talking Therapies resources within defined geographical area of responsibility and initiate corrective action where necessary.

To ensure the provision of accurate and timely performance data to partner organisations including Executive Directors, the Board and other interested partners.

To contribute to the Sheffield Talking Therapies Leadership team developing and maintaining excellent working relationships with the relevant, Clinical Directors and Senior Managers of Sheffield Health and Social Care, Sheffield Teaching Hospitals, Sheffield ICB, and the Voluntary Sector.

To identify, assess and manage clinical and non-clinical risks / hazards in your area through the completion of the relevant risk assessments and the implementation of risk treatment plans for inclusion in the local and Trust's risk registers through the Risk Management department.

To contribute, in collaboration with other senior Sheffield Talking Therapies colleagues, to leading the service-focused research in partnership with academic colleagues.

To provide ongoing managerial supervision to clinical colleagues within the Sheffield Talking Therapies service.

To contribute to the provision, monitoring and continual improvement of training within university partner organisations.

To deliver key aspects of service development in conjunction with the General Manager and Clinical Director.

Person specification

Knowledge & Skills

Essential criteria

- Excellent leadership skills
- Expert skills and ability to manage a team
- Knowledge of operational and performance management systems
- Skills in enhancing staff resilience, team cohesion, team effectiveness and wellbeing
- Ability to improve individual and team performance to achieve targets
- Skilled in quality improvement and service development to support the service to meet challenges, improve quality and performance
- Sound knowledge of a Talking Therapies service
- Excellent written, verbal and presentation skills; ability to communicate at all levels within and across professional and organisational boundaries
- Ability to work in and lead partnerships with other statutory and non-statutory partnerships in the delivery of complex services
- Ability to deal with highly complex and very sensitive information, both understanding and communicating, in highly political, public and emotive environments
- Significant analytical skills to enable the interpretation of complex situations
- Ability to develop effective relationships with a range of stakeholders in local area

Desirable criteria

- Skills in research
- Expert skills in psychological therapies delivery with a range of client groups
- Excellent skills in clinical supervision, consultancy, training and staff development

Training & Qualifications

Essential criteria

Talking Therapies qualification or Registered Mental Health qualification or Specialist professional psychological qualification : clinical or chartered psychologist.

Knowledge acquired through degree, supplemented by specialist training to master’s level or equivalent post graduate professional qualifications OR Recognised NHS Management Qualification

Desirable criteria

- Accredited Practitioner registered with NMC / BABCP / BACP / UKCP with substantial experience of providing psychological interventions applicable to a Talking Therapies service.
- Further Leadership or management CPD and formal training and / or qualification

Experience

Essential criteria

- Substantial and recent experience of operational management of a team or a recognised NHS management qualification with recent experience of strategic, operational and performance management
- Leadership experience in the statutory or non-statutory services for mental health service users
- Experience of operational and strategic management, with a track record of successfully working with clinical / operational managers and service users / carers
- Evidence of leading service improvement and service development, preferably within the psychological therapies’ environment
- Experience and track record of performance management at individual and team level
- Experience of implementing policies and procedures, including sickness, disciplinary and performance resolution
- Evidence of recent and ongoing CPD / learning
- Experience and skills in multi-disciplinary team working

Desirable criteria

- Substantial and recent experience of managing a team in a Talking Therapies service
- Experience of delivering Psychological Therapies and supervising others

Other

Essential criteria

- Able to work full time as the Sheffield Talking Therapies Team Manager role is full-time due demands of the role
- Able to manage effectively a high workload
- Ability to manage large teams with high numbers of staff
- Flexibility with working hours as staff delivering courses early evening and provide one early and one late appointment as required
- Enthusiasm with a positive vision
- Keen interest in personal, organisational and team development

We aim to be an organisation that is diverse and inclusive and to meet this aim we welcome applications from people with a wide range of life experience and whose diversity echoes the diversity of Sheffield, that of the people who use our services, and that of the people who may need to use our services but face barriers to access.

Please think about your personal values and how these align with our values when you are applying. Find out more about our organisation through our website.

We are a Disability Confident employer level 2 and hope to achieve level 3 this year. We offer a guaranteed interview to disabled applicants who meet all of the essential criteria for a role.

When you apply you will have the opportunity to let us know if you require adjustments to be made, please contact us if you are not sure or if you require adjustments to the application process itself.

Our six staff network groups welcome new members, these are :

- The Ethnically Diverse Staff Network Group
- The Disability Staff Network Group
- The Lived Experience Staff Network Group
- The Rainbow Staff Network Group
- The Staff Carers Staff Network Group
- The Women’s Staff Network Group

We know how important flexible working can be to applicants and therefore we encourage you to discuss any working arrangements as part of this process.

We will always aim to accommodate requests, wherever possible.

The Trust is committed to safeguarding adults and children and as part of our safe recruitment practice the successful applicant(s) will be subject to a check with the Disclosure and Barring Service (DBS) if it is deemed appropriate for the role.

The cost of the DBS check (currently up to £48.23) must be met by the successful applicant(s).