17 Oct
Ashdown Park
Forest Row
Job description
If you are a bit of a night owl, and have a passion for excellent customer service then you may be just the person we are looking for to join our fantastic team as a Night Porter.
A good dose of common sense is key.
The role involves working nights (from 11am to 7.30am which includes a 0.5 hour unpaid break), at times by yourself during the shift.
You will be trained in all aspects of the front office including reception, so that you are able to assist any late arrivals / early departures, and assist with late night / early morning room service requirements.
This role has the opportunity to develop as part of a close knit team. Hospitality experience would be preferred, but not essential.
Key Responsibilities :
- To ensure guests arriving and leaving the building are greeted and helped in a professional, courteous way.
- To oversee the smooth running of the car parking areas, organise car valeting, reserve parking spaces where necessary and ensure car keys are stored securely and accessibly.
- To act in a pro-active and efficient way when handling and storing luggage on arrival and departure.
- To ensure you possess, or are keen to develop, good local knowledge to be able to provide information regarding transport, entertainment and leisure available locally.
- To ensure you are aware of all in-house activities, conferences and functions taking place in the hotel each evening / night.
- To respond promptly and professionally to guest enquiries or complaints and to keep the night manager informed each day.
- To ensure the hotel’s promise of a 24 hour service is fulfilled by deputising for Housekeeping, Food and Beverage and Kitchen Department as per agreed standards.
- To be aware of and knowledgeable concerning the Standard Operating Procedures for the role and ensure that all procedures are carried out to a high degree of efficiency.
Night Porter Key Attributes
- To provide a warm. friendly welcome / au revoir to all our guests, and be both personable, attentive and professional at all times
- Have an excellent command of the English language both verbal and written
- Outstanding communication skills.
- Computer literate, ideally with experience in Opera Fidelio or similar advanced PMS systems.
- Able to demonstrate a clear understanding of the highest level of customer service.
- Willing to work on your own initiative as well as part of a team when required
- Good attention to detail.
- Previous experience in a similar role and comfortable carrying out night audits would be desired.
- Keen to learn about the local area and hotel product knowledge
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
Due to our rural location you will need your own transport
▶️ Night Porter / Auditor
🖊️ Ashdown Park
📍 Forest Row