17 Oct
Sedgwick
Manchester
Job description
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring.
It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day.
It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career.
And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve.
If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here.
Join us and contribute to Sedgwick being a great place to work.
Great Place to Work®
Top 100 Most Loved Workplace®
Forbes Best-in-State Employer
Specialist Care Manager - 12 months Fixed Term Contract
Are you about people and want a new challenge?
Do you have great to detail?
Would you enjoy being part of a team with a culture?
Are you methodical and able to deliver feedback to colleagues?
Is a work / life balance important to you?
Would long-term growth in a IBUK recognised '2024 Top UK Insurance Employer' spark your interest?
If the answer is yes, then keep reading as Specialist Care are looking for dedicated individuals to perform the role of Specialist Care Manager.
Wherever you are in your management career, we can support you to achieve your goals. A role with Sedgwick opens the door to many benefits, including :
Truly flexible working
Competitive salary
Employee assistance programme for employee wellbeing
Life assurance
A Self Invested Personal Pension Scheme
Annual leave allowance of 25 days + public holidays (pro-rata for FTC)
The Role :
We currently have an exciting opportunity for a talented and ambitious individual to take up a fixed-term Specialist Care Manager position within our highly successful Specialist Care team, based in the North of England area.
This is a hybrid role to lead our Specialist Care team and includes responsibilities of a Customer Care Specialist. We are committed to flexible working but expect the role to require you to attend one of our offices for one or two full days per week as a minimum,
with any individual requirements discussed during our interview.
Our dedicated Customer Care Specialists provide assistance to customers with vulnerable circumstances who need additional support with the claims process.
They work alongside the existing claims handling teams across multiple product lines on claims of all values.
Your key responsibilities will include :
Mentoring, training and development of all direct reports
Supporting the team with complex customer and claim circumstances
Ensuring your team meet their targets for client service, technical reporting and quality
Promotion and delivery of our goal of making claims easy for everyone
Understand the importance of excellent customer care, aligned to the identification of vulnerable customers,
and the importance of the application of the Consumer Duty Act 2023, and deliver that with your team
Meeting the financial targets set for your team, and understanding how you can influence the financial outcomes
Completing progressive performance meetings for your team
Compliance with all Sedgwick processes and procedures
Liaison with insurer clients as required, and understanding their bespoke requirements
Building effective working relationships with internal customers and suppliers as required
Delivering dedicated additional support to vulnerable customers, working alongside the claims handling team, and maintaining the highest levels of customer support and contact
Identifying and responding to the customer’s bespoke requirements,
ensuring their interests are at the forefront of claims handling decisions
Keeping accurate daily time recording
Essential for this role :
Have experience in the handling of property insurance claims
Proven experience within a role delivering care for customers
The desire and ability to deliver excellent customer service
Proven management skills, and the confidence to lead a high performing team dealing with complex claims
First class communication skills, both written and verbal
Competent IT skills and the capability to maintain and work from an electronic file to a high auditable standard.
Strong organisational skills and the ability to prioritise your workload under pressure
The ability to communicate clearly and appropriately with colleagues, and understand and satisfy their needs
A proven track record in managing a high performing team and delivering excellent service and results will be an advantage, however we will support you every step of the way, providing first class training to assist you in meeting your full potential.
Working at Sedgwick
Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others.
We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.
We’re passionate and understanding about our colleagues so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that.
As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.
LI-HYBRID
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.
They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
▶️ Specialist Care Manager - 12 months Fixed Term Contract
🖊️ Sedgwick
📍 Manchester