17 Oct
Wiltshire Farm Foods
Great Britain
Job description
Overview
The Senior Training & Operations Manager will be responsible for both the ongoing retention of our healthcare business and mobilising all new sites.
They will be expected to drive customer satisfaction by adding value with our unique Training and Operations proposition.
The role will demonstrate exceptional leadership through directly managing a team of 5 regionally based Training & Operations Managers.
The Senior Training & Operations Manager is a demanding but extremely exciting role. Reporting to the General Manager of Healthcare, you will be a key member of the healthcare senior leadership team along with the Sales Manager National Accounts and National Field Sales Manager.
We are looking for an ambitious individual with a growth mindset, entrepreneurial flair, and the ability to engage from hospital kitchen to the boardroom.
Within the agreed strategy for the Healthcare Business Unit, the senior leadership team will set clear objectives for their team and ensure outstanding execution of these.
We expect the Senior Training & Operations Manager to be able to act with speed and agility, to work and collaborate with other senior team members to continually learn from mistakes.
Please note this role is home-based covering the whole of the UK with a need for regular travel, including overnight stays, across the UK.
About us
apetito is the UK’s leading food supplier to the health and social care sectors serving more than 600 care homes, 500 hospitals, as well as 200 education settings.
Our meals are expertly crafted by our dieticians and chefs, and then frozen to lock in the goodness.
For over 25 years our sister company Wiltshire Farm Foods has been cooking and delivering over 300 different delicious frozen meals to our customer's homes.
Our Values
As a family-owned business established in 1958, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.
We develop a range of products designed to enhance health and well-being for all our customers.
We are driven by a passion for service, dedicated to feeding some of the UK’s most vulnerable people and offering delicious and nutritious meals to our customers.
We proudly support British food and farming, focusing on using the best ethical and sustainable produce. This is in alignment with our goal to reach Net Zero by 2040.
Learn more about apetito’s commitment to a more sustainable future here :
At apetito,
we also value inclusivity and diversity as it empowers people from different backgrounds to contribute innovative ideas.
Our mission is to build an inclusive workplace where everyone reaches their full potential.
Responsibilities
The Senior Training & Operations Manager will have responsibility for recruitment, day to day management and ongoing motivation and development of the Training & Operations Managers.
Training & Operations Managers are tasked with both mobilising new business and driving competitive advantage through ongoing training and operational support across our entire hospital portfolio.
Input and shape business unit strategy
Working with the General Manager Healthcare and the other key members of the senior team,
the Senior Training & Operations Manager will be required to input to the creation and shaping of the strategy for developing the business profitably.
The senior leadership team will work closely to support and challenge each other and share great ideas.
Continuous improvement of the T&Ops; proposition
Reviewing the T&Ops; strategy and looking for new innovative ideas to continue with driving competitive advantage through our unique training and operations function.
Networking and engagement
Network across existing customers, NHS catering stakeholders and key prospects. Much of the Healthcare business requires a tender award,
therefore building long term relationships and a valued reputation before the tender is critical to ensure that we are viewed as an exceptional supplier outside of formal tender processes.
Business retention
Working in conjunction with the SLT, specifically focussing on long term partnerships and delivering against our KPI’s for retention.
- Enhance our Healthcare proposition
- Internally at apetito the Senior Training & Operations Manager will form great working relationships with cross functional departments and drive projects to support the Healthcare strategy within the areas such as enhancing profitability;
further developing the CarteChoix plated meal solution; the journey to Net Zero and more.
Qualifications / Personal Qualities
Essential :
- Extensive commercial experience
- Operational catering experience
- Ability to think strategically and implement key actions / decisions
- Proven experience of delivering to KPI’s / SLA’s
- Line management experience
- Experience developing, implementing and evaluating strategic projects
- Demonstrate great leadership skills
- Agile communication skills - able to engage, build trust and influence others
- Experience of presenting and negotiating at board level
- Able to operate and connect with people at all levels of the business- from board directors to kitchen staff and other colleagues.
- Good critical thinking skills, including numeric.
- Clean or virtually clean driving license essential
Desirable :
- Experience within a B2B sector
- Good networking experience
- Advanced Food Hygiene Training & Nutritional Qualifications
- Experience delivering training
Personal Qualities :
You will be entrepreneurial and driven by the success of shaping a very special business that truly makes a real difference’.
- Demonstrates a passion for service.
- Empathy and understanding of our culture of making a real difference’.
- Driven by building long-term business success
- Self-motivated and resilient
- Takes a long term view and vision for the next phase of business
- Pragmatic operator
- A strong communicator, internally and externally : Articulate, both verbally and in writing
- Good team player : able to work with colleagues to achieve optimum results in both their own role and for the business as a whole.
- Personable; Perceived as a low-pressure operator with integrity.
- Diplomatic, but assertive.
- Able to self-reflect and learn
As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires an Standard DBS Disclosure.
Options
Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed
Software Powered by iCIMS
▶️ Senior Training and Operations Manager
🖊️ Wiltshire Farm Foods
📍 Great Britain