17 Oct
University College London Hospitals
London
Job description
Job overview
At the heart of everything we do is effective communication. It’s essential for providing exceptional patient care and fostering strong relationships within our team.
We are excited to announce an opportunity for a Digital Communications Assistant to join our dynamic communications team.
In this role, you will play a pivotal part in supporting our innovative projects and enhancing our communication channels, with a special focus on tropical medicine and infectious diseases.
If you are passionate about healthcare and have a knack for digital communication, we would love to hear from you.
This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024.
Please note if your employment starts before the 24 / 25 pay scales are implemented you will be paid under the 23 / 24 pay scales and any backpay will be adjusted accordingly.
Further information can be found at
Main duties of the job
In this role, you will :
- Provide digital communication support to UCLH staff via emails, Microsoft Teams, and telephone.
- Deliver excellent customer service, ensuring prompt responses and professional representation.
- Develop, sign off, and upload digital content to the intranet, website, and social media channels.
- Ensure consistent use of the UCLH corporate template / house-style across all online platforms.
- Manage email queries in the team’s shared mailboxes.
- Support virtual events, including troubleshooting technical issues.
- Run reports and extract data from intranet and website analytics tools.
- Resolve queries using analysis and judgement, escalating when necessary.
Working for our organisation
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population.
We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas.
Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites :
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National ENT and Eastman Dental Hospitals
University College Hospital Grafton Way Building
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease.
It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH.
We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.