17 Oct
Sea Containers London
London
Job description
A lifestyle Hotel based on London’s eccentric South Bank. With 359 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism and it's your London anchor on the River Thames.
As the Floor Manager, you will be responsible for overseeing the day-to-day operations of the dining area, bar, and lounge.
You will lead by example, providing guidance and support to the front-of-house team to deliver exceptional service while maintaining a positive and professional atmosphere.
Your leadership, organizational skills, and attention to detail will be instrumental in driving the success of our restaurant.
Key Responsibilities :
Manage and coordinate front-of-house operations to ensure smooth service and guest satisfaction
Supervise and motivate staff, including servers, hosts / hostesses, and bartenders, to deliver exceptional service and uphold brand standards
Conduct pre-shift meetings to communicate service expectations, special promotions, and menu updates
Monitor dining room and bar activity, ensuring proper seating rotation, pacing of service, and adherence to service standards
Address guest inquiries, concerns, and complaints in a professional and timely manner, striving to exceed guest expectations
Assist in scheduling and managing staff to optimize productivity and labour costs
Collaborate with the kitchen team to ensure seamless communication and coordination between front and back of house
Uphold cleanliness and hygiene standards in accordance with health and safety regulations
At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences,
and most importantly, to grow in their careers.
On top of this we also like to offer our teams a wide range of benefits including :
Guest experience including dinner and drinks
Five complimentary nights a year at any of our hotels
Friends and family discounts across our hotels
50% discount in our restaurants and bars
Discounts in our spa and cinema
Contribution towards Health - Cash Plan
2 days paid volunteering leave per year
Life Assurance
Length of service incentives (additional holiday)
Bespoke training programmes
Free meals on duty
Incentives such as Ride-to-Work and season ticket loan
Quarterly employee award ceremony and company staff parties
Perkbox offering retail discounts
Employee assistance programme
Location : London
▶️ Floor Manager
🖊️ Sea Containers London
📍 London