17 Oct
Vanrath
Belfast
Job description
Job Description
VANRATH are partnered with an innovative technology solutions provider on their search for an IT Service Desk Analyst. This role is based in Belfast on a hybrid basis (3 days in office, 2 WFH) and is operating on US hours (shifts are between 1pm - 10pm UK time).
Job Responsibilities
- Answer tickets effectively and escalate to senior team member when required
- Provide hardware & software support
- Take part in projects with the wider IT team
- Queue tickets and cases via ServiceNow
Essential Criteria
- 1+ years experience in a service desk or IT support role
- Experience with Active Directory and ServiceNow
- Familiarity with Microsoft platforms (Azure, Intune).
- Ability to work in a fast-paced environment
- Understanding of Windows 10 and Microsoft application support