17 Oct
Worldline
Great Britain
Job description
The Opportunity
We are looking for a very experienced mainframe developer / support analyst pref. with production support experience to help us in core rail operations / production support and transformation work (no new development needed).
Day-to-Day Responsibilities
We need you to ensure :
Support of mainframe applications owned by both Worldline and other organisations and which have been an integral part of the UK rail industry for 30+ years
Availability of mainframe applications by fixing bugs and applying maintenance changes such that applications continue to deliver to the agreed SLAs and meet the high expectations of the customers
Provision of on call support outside normal UK office hours
We need you to build :
Relationships with support teams in the customer organisations in the UK rail industry
You develop...
Solutions to incidents raised by customers
Solutions to failures in the production service
Small enhancements to the applications
Larger enhancements related to rejuvenation of service
Standard changes
Majority of the applications are written in COBOL (both batch and CICS) and run under JCL. There may be opportunities to participate in support of applications written in Assembler (and a bespoke Assembler language called TOPSTRAN’)
We need you to run :
Responsible for participating in 24x7x support of applications
Taking personal responsibility for all tasks in the resolution of incidents and problems
Participation in all tasks in the enhancement / development lifecycle (e.g. functional specification, technical specification, code and unit test, system test, support of User Acceptance Test, implementation planning, Implementation) under the guidance of a team leader / project manager.
Though ability to work in these areas without specific guidance would be considered a valuable asset)
Analysis of potential changes to the applications. These may be minor enhancements or larger scale developments involved in the rejuvenation of the application stack
Clear and informative documentation of all tasks
Produce and contribute to the documented knowledge base
Work with and clearly communicate to customers in both enhancements projects and in response to incidents / problems and changes
Participate with on call duties
Participate in setting best practices, standards, and processes
Perform miscellaneous job-related duties as assigned by Manager
Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what’s next people with passion,
can-do attitude and a hunger to learn and grow.
In practice this means :
You have profound (minimum 12+ years) experience in an 3rd Level Application Technical Support role working with complex applications which are coded in :
mainframe COBOL, CICS, JCL in an IBM Z / OS mainframe environment
Experience working in Adabas and NATURAL
You have sophisticated skills in :
Proven ability to work as part of a team
Fluent English skills
Ability to communicate with stakeholders on a day to day basis via telephone and email in a clear, courteous and professional manner
Capability to analyse complex COBOL programs and provide a description of the functionality represented by the code
Demonstrable experience of delivering to tight deadlines under pressure without supervision.
Particularly in a 24x7x support environment
Awareness and appreciation of potential functional / technical / commercial implications of issues or decisions that are being made, and the ability to clearly explain these to the Customer
Analytical ability in being able to resolve incidents and clearly document both the root cause and the steps taken to ameliorate the cause
Perks & Benefits
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid.
On top of that, you will also :
Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
Work with inspiring colleagues and be empowered to learn,
grow and accelerate your career.
Have 25 days holiday + bank holidays
Have employee private medical cover, access to a virtual GP service
Access to discounts and cash backs on shopping *
Purchase a range of flexible benefits through salary sacrifice
Have a Life assurance 1 x salary if not in a pension scheme, 4 x salary if joins the pension scheme
Have Pension the company will match contributions up to 10%
▶️ Sr Cobol Application Support Analyst
🖊️ Worldline
📍 Great Britain