17 Oct
Axis Europe
Stratford
Job description
Role
A position has become available working on a busy Service Desk as part of a small internal IT department. The successful candidate will be required to log and resolve tickets that come into the Service Desk, dealing with a wide variety of issues across multiple platforms and bespoke software packages.
Support is currently provided primarily over the phone to over 1,000 users, although face-to-face support and desk visits are common.
This is a customer-focused role providing first-line support to a wide variety of users, from standard users and mobile operatives up to Director level.
The role is ideal for someone wanting to make an entry into IT & Digital.
Key Tasks / Activities / Responsibilities
- Providing first-line support to large user base
- Attempting first-time fix over the phone or in person, or resolving logged issues within SLA
- Taking responsibility for standard changes from initiation through to completion, such as PC builds and new user requests
- Logging tickets following established processes, seeing them through to completion or reassignment
- Escalating issues to the Service Desk Supervisor as appropriate
- Installing or maintaining software and hardware
- Diagnosing software and hardware faults
- Working with the Technology and Systems Teams on projects and testing system updates
- Based out of the Stratford office.
Key Knowledge
- Microsoft Office 365
- Working knowledge of Windows 2003 and above, including Active Directory
- Working knowledge of Windows 7 and Windows 10
- Knowledge of Android and Apple devices
- Knowledge of Citrix (desirable)
- Knowledge of Microsoft Lync / Skype for Business (desirable) ITIL Foundation (desirable)
- Experience working with Microsoft Dynamics (desirable
Key Skills
- Customer service
- Communication skills
- Good telephone manner
- Good level of written English
- Ability to work under own initiative
Key Experience
- Customer-facing roles
- Previous service desk experience (desirable)
- Recent graduate (desirable)
Benefits
- 22 days annual leave which increases with length of service
- Pension
- Perkbox rewards
- Long service rewards
- Volunteering days
▶️ Digital Advisor - Stratford
🖊️ Axis Europe
📍 Stratford