17 Oct
Nelson Scott
London
Job description
Job Description
Senior Administrator
Salary : to £ 34000 p.a.
Location : London, London
Type : PERM
Ref : VR / 04771
Job Specification
For : Senior Technical Administrator
Ref : VR / 04771
Purpose of Role
To provide exceptional quality technical and general administrative support to the Private Client Director of a successful team.
This is a demanding role assisting the Private Client Director in delivering an outstanding holistic financial planning service to new and existing HNW clients, who typically have complex planning needs.
This full-time, fixed-term role will cover a 15-month period of maternity leave, with an initial 3-month handover period and is likely to go permanent.
The role will suit an experienced Technical Administrator who enjoys working autonomously in a driven and high-performing team.
Accountabilities
The role comprises, but is not restricted to :
Client servicing and meeting preparation
Work with the teams Private Client Administrator to deliver the highest possible level of client service, consistent with developing and maintaining outstanding long-term relationships
Prepare for and attend client meetings where requested, taking detailed written notes and following up on any administrative or technical points after the meeting
Use appropriate systems and processes to submit new business to providers
Obtain information from clients to facilitate Annual Suitability Reviews
Obtain literature, illustrations and forms from providers and pre-complete basic client details
Prepare application forms and other documents for client signing or approval
Liaise with product providers to ensure all applications are received and completed. Attend to outstanding requirements,
keeping other members of the team informed as necessary
Produce accurate client portfolio valuations and statements using Intelligent Office
Complete and assist with trades and portfolio rebalancing, as required
Close plans correctly on Intelligent Office in a timely manner and ensure income expectations are settled, if relevant
Deal with complex and technical client queries as directed by the Private Client Director
Prepare Voyant cashflow models in advance of client meetings if required by the Private Client Director
- Assist the Private Client Director in producing comprehensive and clear suitability letters
- Be willing and able to work to pressing deadlines, sometimes involving a level of time commitment beyond standard working hours.
Correspondence and client files
Ensure all client information is accurately maintained on internal systems (iO and Volume), including all written and electronic communication with clients and providers, and meeting notes
Ensure client agreements, including fee schedules, are in place and are signed, documented and saved to the DMS
Ensure electronic client files are organised and updated, and easily accessible
Schedule and manage follow up tasks relating to client meetings and business submissions using iO to monitor and accurately record tasks.
Compliance with FCA and company procedures
Ensure the team remain compliant with FCA and internal compliance procedures, ensuring all client files and information remain compliant and confidential
Notify the Adviser of any suspicion of a complaint and follow appropriate procedures within the complaints handling process
Follow Anti-Money Laundering Procedures and comply with the requirements of GDPR
Follow risk profiling procedures, record risk profile score in iO and save risk profile to the DMS
Record and file all relevant correspondence.
General administration
Organise and diarise meetings on behalf of the Private Client Director and team, to an annual schedule
Provide agendas and information requests prior to client meetings, if required
Assist with the production of management information, as required by central teams
Assist with general administration as required e.g. ad-hoc scanning and filing
Handle client queries in a professional and timely manner.
Experience and Qualifications
The successful candidate will :
Have 5+ years experience within a relevant sector of the financial services industry, in a technical administration role, involving direct contact with high net worth clients
Have comprehensive experience of using iO (or an equivalent system) to perform an administrative role, as well as the required product and process knowledge to carry out the role effectively
Have excellent IT skills, being highly proficient in the use of Microsoft Office packages. A good working knowledge of Excel will be an advantage
Demonstrate excellent written communication skills and a high-level of attention to detail
Have sufficient understanding of the needs of Financial Services teams,
and FCA rules and compliances, in order to effectively carry out the role
Relevant industry qualifications will be a distinct advantage.
Competencies
We need someone who will :
Work to pressing deadlines, being personally resilient and able to handle the pressure of a busy team, a demanding workload and complex client needs
Assist the adviser team and clients in an enthusiastic and proactive manner, using organisation, time management and prioritising skills
Demonstrate focus and motivation in delivering an exceptional level of customer service to clients, third parties and colleagues
Demonstrate sound professional judgement, the ability to work well under own initiative, and a common-sense, innovative and solution-focused approach to problem solving
Be punctual, presentable and professional at all times.
Location : Flexible between either Weybridge, Surrey and / or Clerkenwell, London and Home-based
Salary : expected to be in the range of GBP30K dependent on experience. Full benefits are also available, together with a discretionary bonus scheme.
Hours of work : 37.5 hours per week, office hours 9am to 5.30pm. It may be necessary to occasionally work outside of normal office hours in order to meet the demands of client meetings and pressing deadlines.
Compiled by : Joanna Lawton
Compiled on : 09 / 09 / 22
▶️ Senior Administrator
🖊️ Nelson Scott
📍 London