17 Oct
Trip.com
Edinburgh
Job description
Job Description
About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, , Ctrip, Skyscanner, and Qunar.
Across its platforms,
We have four Customer Service Centres for , Korea, the UK, and the Philippines, providing 24 / 7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the worlds leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
As a Chain Account Manager, you are responsible for managing the relationship we have with our existing Chain Accommodation Partners.
In addition, you may supports acquisition of new Chain Partners through negotiations. You create in-depth quantity and quality reports on results and performance and advise all relevant departments on how to optimize their performance onTrip.
com. You proactively inform Chain Partners about the benefits ofproducts and services. You will be responsible for the improvement of Key Accommodations Partners availability and supply in order to supportTrip.
com in meeting the demands of the visitors on theTrip.com website. As part of this team, you will need to work closely with other departments such asMarketing,Product,Financeand the Hotels teams based inTrip.
coms local offices within the wider region. To be successful in this role you will need to demonstrate strong networking skills in order to connect with different stakeholders withinTrip.
com as well as within the Hotel Industry and within Hotel Chains.
This full-time position is be based in our Tokyo office.
What You'll Be Doing :
- Supports-strategy for Key Chain Partners;
- Promote thebrand name and its online products and services to Key Partners;
- Create in-depth Key Account profiles that show understanding of the complexity of the Account;
- Be the relationship builder for various internal and external stakeholders that are involved in the specific Key Account;
- Train, consult, monitor, support internal and external stakeholders in handling the Key Accounts in order to optimize their performance;
- Securing our relationship and optimizing our partnership on a decision making level with Key Accounts of;
- Initiate initiatives and presentinnovations with Key Accounts to increase performance;
- Analyze Key Accounts on a regional and cross-regional level, national level and on local / Property level;
- Monitor internal projects by being the main contact person betweenand the Key Chain Account;
- First contact for support to all offices worldwide;
- Prepare workshops / trainings;
- Run monthly chain reports on KPI data;
- Assist with chain acquisition preparation;
- Assist in preparing internal and external business reviews;
- Update chain administration, presentations, best practice & acquisition material;
- Set procedures for chains;
- Assist in finding solutions for escalated issues.
What You'll Bring :
- At least ３ + years of experience in a relevant account management function;
- University background in Hospitality is preferred;
- Affinity / experience within e-travel and / or hotel / travel industry.
- Strong knowledge of Revenue and Channel Management;
- Strong knowledge ofTrip.com competitive landscape;
- Ability to demonstrate strong networking skills in order to connect with different internal and external stakeholders;
- Ability to adjust communication style depending on the stakeholder;
- Ability to deliver engaging presentations to various audiences;
- Ability to read and interpret multiple data sources in order to define short / medium / long-term goals;
- Ability to plan and prioritize workload in line with business needs;
- Ability to see the bigger picture;
- Fluent English & Japanese;
- Authorization to work in Japan;
- Strong Customer focus and proactive attitude;
- Valid drivers license is required;
- Availability up to travel 50% of the time.
Why We offer a stage to unleash your full potential and drive global impact. As an international team,
we embrace an open and inclusive culture that supports and respect team members in and out of the workplace.
Everyone is on a trip, whether it's a career trip or a life trip. At , you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.Whats more?
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
- Have fun with company-sponsored greetings and activities at holidays,
birthdays, and colorful team events.
Clickto learn more about What makes Click to learn more about This is a Trip Where Both Your Career and Life Can Flourish!Find out more job opportunities at
Have a good trip, and see you soon!
▶️ Greek Speaking Customer Service Advisor
🖊️ Trip.com
📍 Edinburgh