SC cleared IT Service Manager - Outside

SC cleared IT Service Manager - Outside

Job description

An SC cleared IT Service Manager is required for an initial 9 month contract. This is a hybrid role requiring 3 days per week on site in Milton Keynes and is outside of IR35

Essential Skills and experience :

- ITIL Expert (V3) or ITIL Managing Professional (V4) Qualified
- 5+ Years working within an IT Service Management environment
- Ability to analyse problems and issues and develop practical solutions
- Knowledge of SLAs / OLAs / Contracts and their relationships
- Track record of achieving performance & delivery targets
- Ability to develop solutions with focus on customer needs
- Working use of Microsoft Productivity Tools - Excel, Word, PowerPoint etc






- Experience of managing complex stakeholder groups with differing requirements and priorities
- Ability to deliver and continually improve high quality management information and reports, including delivery to senior stakeholders
- Knowledge of ServiceNow and other Service Management toolsets

Desirable :

- Experience of working within Government, ideally with a background in Defence or National Security,
- Experience of working with information and technology classified at SECRET
- Knowledge of Information and Communication Technologies, namely network and infrastructure services
- Experience of managing professional services
- Experience of managing services to international client bases
- Experience of Process definition, administration, measurement, management and audit, namely on ISO9K, 20K & 27K
- Experience working within a matrix environment
- Experience of Line Management







Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply.

Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.