17 Oct
IRIS Software Group
Great Britain
Job description
Are you a technical problem-solver with a passion for data and coding? We’re on the lookout for a dedicated and enthusiastic Senior Technical Support Analyst to join our 3rd Line Technical Support team.
This role is perfect for someone with strong MS SQL experience and a commitment to delivering exceptional customer service using our leading HR software solutions : IRIS Cascade Enterprise and Staffology HR Professional.
What will you be doing?
- Tackle Complex Challenges : Lead the resolution of intricate technical issues, particularly involving MS SQL, including data fixes, updates, deletions, and joins.
- Collaborate for Solutions : Work closely with the Tech Lead, development team,
and Product team to identify and address issues efficiently.
- Guide and Support : Provide technical guidance and tools to support lower levels of the service desk, helping them resolve cases involving MS SQL more effectively.
- Handle Escalations : Manage escalated issues, liaise with other teams and managers, and remove blockers to ensure smooth resolutions.
- Customer Communication : Keep customers and managers informed about the progress of key issues and ensure timely resolutions.
- Represent the Team : Act as the team’s representative in internal and external meetings when required.
- Lead and Mentor : Step into key team leader roles during their absence and provide mentorship to junior team members.
What are we looking for?
Technical Expertise : Strong hands-on experience with MS SQL, including writing code for data fixes, updates, deletions, and joins.
Proficiency in C#, .NetCore, JavaScript is also required.
- Advanced Troubleshooting : Proven ability to troubleshoot and investigate technical issues,
with experience in monitoring, logging, and training others.
- API and Web Services : Familiarity with RestAPIs and Web services.
- Service Desk Knowledge : Solid understanding of service desk processes and agile development practices.
- Leadership and Mentoring : Experience in mentoring or leading teams and managing stakeholders in a fast-paced environment.
Why Join Us?
- Impact : Play a crucial role in resolving technical issues, enhancing our software, and contributing to our product features.
- Growth : Work in an environment that fosters continuous self-improvement and professional development.
- Culture : Be part of a supportive team that values proactive communication and a positive work culture.
Apply Now! Bring your technical skills and passion for customer service to a role where you can make a significant impact.
Don’t miss this fantastic opportunity to advance your career and contribute to our success!
Please Note : Due to high demand, we encourage you to apply as soon as possible.
▶️ Senior Technical Support Analyst (HCM)
🖊️ IRIS Software Group
📍 Great Britain