17 Oct
Vertus
East London
ABOUT THE ROLE
We are recruiting a Night Duty Manager to establish our dynamic Front of House team as we get ready to open our doors. This full-time roles will work 10-hour shifts in a pattern of 4 on 3 off, including weekends. Shifts will be 10pm-8am.
Reporting directly to the Assistant General Manager, you will ensure that guests have the best experience and consistently deliver the highest levels of customer service.
Vertus Edit is to open its first aparthotel in February 2025 at Canary Wharf. Catering to the Wharfs business and leisure visitors, 3 and 15 West Lane will provider 378 studios across two buildings, launching at a time when the aparthotel sector is experiencing significant demand.
Start dates for this role range from December 2024 to January 2025.
MAIN RESPONSIBILITIES
Look after our guests, which may include check in/check out, handling billing, making sure guest accounts and data are correct, and dealing with any requests and enquiries.
Serve as initial escalation point for guest issues, resolving them where possible and escalating to the Assistant General Manager, if needed.
Take ownership of the lobby space and ensure everyone who walks in through the doors feels welcome.
Familiarise yourself with all room types to better assist guests.
Get to know the neighbourhood and give guests recommendations of the best places to visit.
Maintain flexibility with shift arrangements to accommodate operational needs.
Respond to guest reviews and surveys individually and addressing all points raised.
Creating Standard Operating Procedures (SOPs) for the department and following existing ones.
TEAM MANAGEMENT AND COMMUNICATION
Ensure effective communication with all departments to facilitate smooth service delivery.
Receive comprehensive handovers from the Duty Manager (day or night) and address any outstanding issues.
Keep the Duty Manager Log updated, ensuring all follow-up tasks are clearly outlined for the next shift.
Oversee the performance of the team, providing feedback to the Assistant General Manager.
Supervise and direct both day and night staff, ensuring optimal team coordination.
Provide support to team members on shift as necessary.
Assisting the Assistant General Manager with on-boarding and training new team members.
Ensure completion of appraisals for assigned Hosts.
ABOUT YOU
Previous management experience in hospitality sectors is essential.
Leadership quality with the ability to motivate the team.
Excellent communication and interpersonal skills displaying understanding of guests needs.
Have a positive, can-do, approach to the role.
Bring your attention to detail to make sure you delight our guests.
Good level of computer literacy using Microsoft Word, Excel and Outlook.
High standard of written and spoken English, additional language skills are of benefit.
Flexibility and adaptability, energy and enthusiasm.
Problem solving, well organised and ability to work well under pressure.
Right to work in the UK required.
WHAT WE OFFER
Diversity and Inclusion:We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential.
We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
Flexible Working:As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
Learning and Development:At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals.
We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
Other Benefits:We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits,
subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.
AMRT1_UKCT
▶️ Night Duty Manager
🖊️ Vertus
📍 East London