17 Oct
Student Roost
Bristol
Job details
Here’s how the job details align with your profile.
Pay
- £12.50 an hour
Job type
- Part-time
- Fixed term contract
Location
Bristol
Full job description
We are looking for someone to join our Roost on a part-time basis for a fixed term period of 6 months, with the successful candidate working 2 days out of 7 between 8am & 8pm. Our new Customer Service Advisor will become a key part of our existing, friendly and experienced property team at our Zinc Quarter Property in Bristol.
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Hours: 15 per week
Salary:£9,750.00 (£12.50 per hour)
The City: Bristol; home of Banksy, Clifton Suspension Bridge and the first bungee jump ever! Set in the East of Bristols City Centre, its a perfect location to explore the citys heritage and take advantage of the thriving live music scene, and seek out some first class street art along your journey.
The Site: Our tight-knit team consists of an Operations Manager, 3 Customer Service Advisors, 1 Housekeeper, 1 Night Owl, and part-time maintenance technicians. We have the luxury of offering Student Roost's first co-living site - Zinc Works, which hosts 102 non-students, with Zinc Quarter accommodating 189 students.
The Vibe: At Zinc Quarter we understand the importance of The Uni Experience, and we firmly believe a secure, dependable base is imperative.
We work diligently to ensure that our residents have a relaxed, and positive environment that they can call Home. But its not all work, no play; we regularly host events for our residents to enhance social experiences and foster a sense of community.
Are you a people person, who recognises how delivering exceptional student support can translate to an overall experience that is about more than just a room? Here at Student Roost, we pride ourselves on offering an enhanced experience for our residents and our Customer Service Advisors are at the forefront of making this a reality for the thousands of students who live with us each year.
As a Customer Service Advisor, you will be the first point of contact for residents, across a wide range of services:
from the moment a potential resident comes to see what were about, right the way through their journey with us to check out. Youre an important part of our residents stay, supporting students who might need to report a maintenance issue, collect a parcel, ask for directions or simply need to chat. Every interaction matters, which is exactly why you matter.
Think youre the right fit for this role? We hope so too.
Youll be someone we can count on to:
OWN
- Be a customer-service superstar! Your friendly face may be the first to greet a resident in the morning or one that welcomes them home at the end of a long day. As a Customer Service Advisor, you will know the strength of your smile.
- You will be a key part in our sales team,
therefore building good rapport with our residents will be a good attribute to have to ensure that all sales targets are achieved.
- Treat every enquiry with significant importance, taking personal pride in ensuring all enquiries are responded to swiftly and politely.
- Be an expert in our properties in the city and actively searching for new leads able to clearly articulate what we offer to prospective residents.
- Take pride in ensuring your property is fully booked and that any debt is managed swiftly.
- Support the Assistant Managers responsibilities in ordering stock for your property.
- Collect payments on behalf of residents, ensuring high levels of attention to detail and working in line with our policies and processes.
- Every student is different and so are the teams that work in our properties. Dont leave your personality at the door and please bring your whole self to work its this you we want to see every day.
- Conduct first class room inspections to make sure that our residents are taking care of their rooms through the year, and make sure that any issues are highlighted sensitively.
DO
- Embrace the social side of being a Customer Service Advisor by taking the lead on organising social events for our residents; including the marketing of events, room set-up and take-down as necessary.
- Provide the warmest welcome for prospective new residents by mastering the perfect viewing of not only individual rooms, but also championing the building as a whole.
- Willingly and regularly ask for feedback from our residents and use that to sculpt new ideas, events, and services to propose to the wider service team.
- Create an environment whereby residents feel confident and comfortable in raising any concerns about our properties or our practices.
- Be the first fix for some of our residents more routine maintenance concerns youll soon find yourself as the expert in lots of our more common maintenance reports whether thats a lightbulb that needs changing, or a trip switch that needs resetting.
LEARN
- Get off to the Best Start Ever and learn the Student Roost way of doing things. We take enormous pride in doing a great job and delivering exceptional results and our online learning platform will make sure youre equipped with all the skills you need.
- Pride yourself on an understanding of the demographic of your residents and tailor events to drive inclusivity.
- Educate yourself on the local support network that we can signpost residents to, who may be experiencing wellbeing or mental health issues, including primary points of contact at local universities.
- Develop a solid understanding of the local university picture, competitors and what makes your property the best option for any prospective residents.
COLLABORATE
- Work closely with the wider team: our people are great, and you can be part of that!
- Our value Be Bold, Be Heard instils an open culture where we want to hear new ideas and how we can implement solutions to improve.
- Work with your colleagues to better deliver an enhanced resident experience that might be getting stuck in to support keeping the property clean and tidy, or supporting your manager with ad hoc tasks. Youll be an all rounder who enjoys no two days being the same.
The us part
So you know what were looking for, but what are you looking for from your next employer? Sure, Student Roost has a portfolio of purpose-built student accommodation properties across the UK but more than that, Student Roost is its people.
While we strive to put our residents first, our people also include those at the heart of what we do: the property teams, Night Owls, support staff, HQ teams and more who help to keep ours a 24/7/365-day home away from home for everyone who chooses to live with us. We ask that you seek to make a difference every day you show up, and in return well show up for you by rewarding whats right, supporting you in your career growth and aspirations, and championing the unique qualities and ideas that only you can bring to the business.
Simply put: you do you, so we grow together.
Psst… there are some challenges too.
- Selling, love it or hate it this is a part of the job. This shouldnt be too much of a challenge if you build great relationships with our residents.
- There is a requirement for you to help keep debt low. We get that sometimes times can be tough, so we have a debt management process in place to help when things go wrong.
- Summer Turn, this is when our residents leave us at the end of the year, and we welcome new residents. The rooms need to be cleaned, repaired, and made ready. This time can be busy, hard work but also fun and rewarding.
Please note that as part of our safety first culture this role is subject to requiring a Basic DBS check as part of our pre-employment checks.
▶️ Customer Service Advisor – Student Accommodation
🖊️ Student Roost
📍 Bristol